Manohar V P

Experience

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  Aegis

  Dec 2011 - Jan 2013

  Background screening analyst

  · Running verifications such as ID checks, Employment, education verification

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  Convergys

  Mar 2013 - Oct 2014

  Technical Support

  Worked with Microsoft customers for giving technical assistance on Microsoft Office suite and windows operating systems.Worked extensively on MS Office and Outlook issues.

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  JustAnswer

  Mar 2019 - Sept 2020

  Sr technical support (Customer Success)

  · Respond, diagnose, and accurately resolve tech (PC category) questions online, on the phone, and remotely.· Deliver consistently high-quality customer service and maintain strong operational metrics (low refund rate, minimal response time, quality solutions, maximum productivity, etc.) · Identify trends in customer questions and make recommendations to the Expert Ops team on recruiting training, and communication gaps.