Kelly Dickie Wejrowski

Experience

• 

  Capital One

  Jul 2003 - now

  Led Payment Operations, Lockbox and Payment remittance, Account maintenance and Operational Accounting processes which included 60+ Back Office associates. Teams also ensured that 14+ payment channels were processed timely and reconciled daily.Partnered with payment 3rd party managers to ensure services were well managed and monitored 3rd party vendor performance and quality.Experienced in Lean Management and specialized knowledge of Regulatory requirements and ensuring those requirements are controlled for. Responsible for identifying issues, gaps, root cause analysis and remediation. This included Anti Money Laundering, payment and wire fraud requirements. Additionally, managed third party vendors related to payment processing. Role also includes working cross functionally to optimize growth, reduce costs and focus on the customer experience strategy.Managed and owned payment process controls that prevented regulatory breaks. Partnered with the Business Risk Office to identify risk and process gaps. Determine root cause, remediate, contain and ensure process breakdowns were resolved.-Received Circle of Excellence Award for partnering with many Loss Mitigation internal customers as a Payment Operations expert. The team implemented a product that allowed more payment options for deficient customers. Show less Oversee Payment Processing, Lockbox/remittance and the Operational Accounting group within Loan Servicing. Ensured daily that 4.5 million payments were processed timely and accurately. The group reconciled all incoming and outgoing cash.Process Manager for Payment Processing and Operational Accounting processes. Ensured all processes were well managed and partnered with Compliance, Legal and Business Risk to identify regulatory requirements and controls.- Received Circle of Excellence Award for reducing payment errors rates by 72% using data analytics to drive Lean Process improvements and virtually eliminate Vendor Processing errors Show less

  • Sr. Risk Advisor Manager

    Jan 2025 - now

  • Risk Advisor Manager

    Oct 2023 - Jan 2025

  • Repo Prevention Loss Mitigation Department Manager

    Nov 2019 - Oct 2023

  • Department Operations Manager/Process Manager

    Feb 2016 - Nov 2019

  • Sr. Unit Manager/Process Manager

    Feb 2014 - Feb 2016

  • Extended Unit Manager

    Jan 2013 - Feb 2014

  • Unit Manager

    Nov 2007 - Jan 2013

  • Account Specialist

    Jul 2003 - Oct 2007