Kyandra Watkins

Experience

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  RIGHTSOURCE RX

  Jul 2012 - Oct 2013

  Customer Service Representative

  Maintained a high level of professionalism when dealing with difficult customers.Handled customer complaints and inquiries in a courteous and efficient manner.Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.Developed strong customer relationships and loyalty through effective communication.Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.Displayed strong organizational skills while managing multiple projects simultaneously.Utilized problem-solving techniques to identify solutions for complex customer inquiries.Processed orders, returns, and exchanges in an accurate and efficient manner.Adhered to company policies and procedures while providing superior service.Met daily customer service quotas with a focus on quality.Remained open to feedback from supervisor and peers to build and improve skills set.Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions. Show less

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  THE COVINGTON HOUSE AND ASSISTED LIVING

  Oct 2013 - Aug 2016

  Nurse Aide

  Provide expert care to total care patientsMinimized discomfort while providing personal care or bed transfersAdhered to safety procedures and clinical skill while assessing vital signsCompleted safe lifting techniques

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  THE CARILLON OF NORTH RALEIGH

  Aug 2016 - Jul 2019

  Nurse Aide

  Maintained patient confidentiality according to HIPAA guidelines at all times.Demonstrated ability to handle multiple tasks simultaneously while prioritizing workloads efficiently.Provided compassionate patient care while assisting with activities of daily living such as bathing, dressing, grooming and ambulating.Lifted and repositioned non-ambulatory patients to prevent accidents and falls.Assisted patients in maintaining a safe environment by adhering to fall prevention protocols.Encouraged positive attitudes among residents through friendly interaction and conversation.Assisted nursing staff with providing basic patient care services such as changing bed linens, preparing meals, transporting patients and collecting specimens.Performed vital signs including temperature, pulse rate and respiration rate for medical record keeping.Provided emotional support to patients and families during difficult times.Observed patients' conditions regularly and reported any changes or concerns immediately.Utilized PPE appropriately and followed patient safety and infection control guidelines.Participated in interdisciplinary team meetings to coordinate effective patient care plans.Ensured proper sanitation of equipment after each use according to standards of practice.Accurately documented treatments, tests results and other pertinent data into EMR system.Utilized computer software programs such as Electronic Medical Records for charting purposes.Measured patient vital signs, recording body temperature, blood pressure, and heart rate. Show less

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  Adapthealth, Inc.

  Jul 2019 - now

  Intake Specialist