Saravanan Sekar

Experience

• 

  Tata Communications

  Feb 2008 - Jan 2019

  • Handles Service delivery & Service assurance function for Video Connect Customers- Media & Entertainment segment. Namely TV Channels, Sports Channels, Content distribution & Adhoc events like Commonwealth games, Cricket world cup, IPL, EPL, NBA, WTA, F1 Race etc.• Handles Services & backhaul network configuration, Integration of equipment, provisioning & troubleshooting activities on a dedicated platform meant for Video distribution. The platform uses the DTM protocol & proprietary equipment’s by Net Insight, AB Sweden.• Maintaining service network infrastructure in accordance with industry Best Practices. • Maintaining documentation, including network diagrams, procedures, and asset inventory. Needs to handle various functional reports, cross-functional follow-ups, ticketing & routine NOC activities, Resolve various problems raised to NOC which occur due to problems in the Video Connect network, if required by coordinating with other internal NOC teams responsible for the problematic segment.• On-site project support & travelling to the site, for On-demand services like Cricket World cup, WTA games, F1 Race etc.• Managing a Team size of 12 members, Providing training to Executives & Graduate Apprentice Trainees. Show less Configuration & Maintenance of different Type of MPEG 2, MPEG 4 Encoder like Scopus CODICO® E1000 Broadcast MPEG 2 Encoder, Tandberg E5710 MPEG-2 SD Encoder, Tandberg EN8030 SD MPEG-4 AVC & SD MPEG-2 Encoder, VIBE EM1000 MPEG SD Encoder and Ateme CM 5000 Encoders.• Configuration & Maintenance of different Type of Multiplexers like Scopus CODICO IVG-7300 IVG -7300 Intelligent Video Remultiplexer, Scopus CODICO IVG-7100 Intelligent Head end Video gateway, Harmonic Prostream 1000.Configuration & Maintenance of different Type of DVB-S Modulators like Radyne Comstream DVB -3030 Digital Video Broadcast Modulator, Scientific Atlanta Digital Video Modulator.• Configuration & Maintenance of NEC make UP/DOWN Converters. Configuration & Maintenance of different Type of IP to ASI converter like Tandberg - TT 1260 MPEG-2 SD Integrated Receiver Decoder, Tandberg- TT 6120 Transport Stream, Grassvally- DBD4437 SD MPEG 2 Decoder, TVIPS Video gateway.Configuration and maintenance of latest headend equipment’s like Ericsson RX9500 Bulk Descrambler, Ericsson RX 8200, Cisco DCM – Digital Content Manager, IGOLGI servers. Operation and Maintenance of Teleport • Give 24x7 Technical support for the Teleport Operation by means of daily report generation and follow up the status in the Teleport Operations.• Maintain the Uplink and down link chain by means of Proactive and Reactive maintenance.Centralized Teleport Management • By means of Centralized Teleport Management give 24X7 Technical supports for Remote Teleport Operations. Configure all the Teleport equipments remotely for new service. Maintain the Uplink and down link chain by means of Reactive maintenance remotely.• Daily report generation and follow up the status for the Remote Teleport Operations. Show less

  • Asst Manager – Media Service Operation Center – Service Assurance and Service Delivery.

    Nov 2010 - Jan 2019

  • Satellite Transmission Engineer, Customer Service Executive.

    Feb 2008 - Nov 2010
• 

  MediaKind

  Feb 2019 - now

  Technical Tech Lead

  Lead, Technical Support, Global Operations, Tier 1. Handling the Team size of 8.Incident Management – Responsible for P3, P4 incidents & Accountable for P1, P2 Incidents. Drive the Emergency incidents & send a periodic notification to the executive Team & customer till the incident get a downgrade. Managing the Support desk, 24* 7 Global Operations. Handles the global customer issues via Phone, Email, Customer service portal. Perform the customer validation, Issue validation, SLA Validation, Tier 1 level troubleshooting/ Technical resolution for the Media Processing product line, Routing the incidents to a different group within the organization for further troubleshooting.Managing the Licensing Help desk 24 * 7 Operation. Manage the end-to-end life cycle of license key delivery. Which includes Sales order validation, Generation of License key, Activation of Key, Post Good Issue process- Invoicing, Billing, SNOW database update.Expertise in the SNOW ticketing system. Closely work with SNOW development Team for new workflow requirements for the different request / incident module, Testing, Implementing the workflow for Tier 1 Global operation. Report generation, Preparing Dashboard, Alert monitoring / Notifications.Closely work with Supply chain management Team & Logistics Team for Hardware repair, Advance replacement, Dead on arrival cases, order fulfilment, one-time chargeable repair cases. As a part of Service Reliability Operations, Creating an ADO Bug for problem & follow up with MK PDU, customer till closure. Review & approve the platform access request. 24*7 monitoring of the platform, proactive detection of the issue in Prod & share the details with the respective team, take corrective actions (like Kubernetes Restarts),communicate to the customer as well. Fulfilling Catalog Requests in order to provide access to OP/Thumbprint Provisioning/ App gateway refresh /Channel addition etc. Show less