
Timeline
About me
Airport Customer Service Manager | Aeronautics, Customer Service Leadership
Education

Embry-riddle aeronautical university
2018 - 2022Bachelor of science - bs aeronautics/aviation/aerospace science and technology, general
Experience

Marine corps recruiting
Aug 2006 - Aug 2014MarineFirst duty station was MCAS Miramar in San Diego, California. Served with MALS 11 and VMFA-232 as a Support Equipment Mechanic. Deployed to Afghanistan in 2010 with VMFA-232 and transferred to MALS 31 at MCAS Beaufort, South Carolina in 2011. Deployed twice to the Western Pacific with VMFA(AW)-224. Achieved the Plane Captain certification, as well as other various certifications outside of my current MOS, where I aided in the launch/recovery/inspection of 12 F-18 Hornet aircraft at home base and abroad. Show less

Trego-dugan aviation
Feb 2015 - Jun 2016Ramp agentAchieved customer service and commercial ramp experience while working for Trego-Dugan Aviation in CVG. Worked multiple contracts simultaneously including Frontier Airlines, Allegiant Air, Air Canada, Volaris, Sunwing, Xtra Airways, Swift Airways, and Sun Country Airlines. Teamwork and dedication were instilled daily to accomplish the vigorous schedules of each airline.

Frontier airlines
Jun 2016 - nowAirport Customer Service Manager
Jun 2023 - nowStations Regional Supervisor
Apr 2022 - Jun 2023Airport Customer Serivce Instructor at Frontier Airlines
Jun 2016 - Apr 2022
Licenses & Certifications
- View certificate

Six sigma yellow belt
LinkedinSept 2025 - View certificate

Lean six sigma foundations
LinkedinSept 2025 - View certificate

How managers drive extraordinary team performance
LinkedinJun 2024 - View certificate

Customer service leadership
LinkedinJun 2024 - View certificate

Coaching skills for leaders and managers
LinkedinJun 2024 - View certificate

Holding your team accountable
LinkedinMay 2024 - View certificate

Customer service leadership
LinkedinDec 2021 - View certificate

Time management for managers
LinkedinJun 2024 - View certificate

Leadership: practical skills
LinkedinMay 2024 - View certificate

Six sigma foundations
LinkedinSept 2025
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