Kayla Smith, MSM, CCCM

Experience

• 

  Nissan Motor Corporation

  Jan 2012 - Feb 2013

  Admin Assistant

  -Process Vehicle shipment holds and releases-Preform adhoc request for Nissan management and Nissan shop floor-Put together meeting packages and various items for Nissan upper management

• 

  Nissan North America

  Feb 2013 - Sept 2017

  -Implement plant wide system to hold Process Sheets, and Standard Operation Sheets to create central storage as well as track yamazumis and help with line rebalance (NRS, Nissan Rebalance System)-Responsible for insuring ISO 9001 and APW compliance within the NRS throughout each shop-Coordinate all Executive and Benchmark visits to the Nissan Smyrna Plant-Manage NRS analyst and stakeholders-Manage day to day activities and help users with NRS issues-Work with NRS developer to make user friendly and needed changes to the NRS system-Track and plan improvement for plant KPIs-Report Smyrna plant KPIs to Executive Management Show less -Track, build, and manage auditors assignments for scheduling-Prepare monthly audit reports for Executive Management-Manage Business Partner Audit, claims audit Hoshin-Kanri-Assist auditors with analytical work, database help and any other support needed-Analyze and build warranty claims audits-Preform adhoc task for management based on current business needs-Analyze and support dealer warranty fraud detection audits-Review, make recommendations and present warranty audit appeals before warranty appeal committee Show less -Process and cascade daily claims to the Nissan Smyrna manufacturing floor -Prepare and present monthly warranty reports to Executive Management-Complete adhoc reporting for warranty improvements from management or shop floor-Manage Nissan’s Product Quality Assurance Hoshin-Kanri scorecard-Hold weekly warranty meetings with each shop director and management for warranty countermeasure assignments and feedback-Manage director’s warranty scorecards-Provide export markets with support for containment and countermeasure activities-Write procedures for warranty department to ensure ISO 9001 compliance Show less -Run and analyze internal data using access / excel and internal databases-Keep up with defect tracking and improvement through an access database -Built access database, and procedures for defect tracking reporting -Prepare daily, weekly and monthly reports for Executive Management-Key organizer for part shortage retro-fit-Assign callback items for countermeasure request at daily QRQC-Create package and present weekly quality improvements and road blocks to plant VP and shop directors-Provide data and support to Nissan Quality Steering Committee and the task team members Show less

  • Supervisor APW

    May 2016 - Sept 2017

  • Analyst 2 - Business Partner Audit - Claims Audit

    Sept 2014 - May 2016

  • Analyst 1 PQ Analytics

    Aug 2013 - Sept 2014

  • PQA Analyst

    Feb 2013 - Jul 2013
• 

  Vanderbilt University Medical Center

  Oct 2017 - now

  -Create an environment that encourages and supports self-development and learning-Create and maintain relationships with department chairs to ensure clinic expectations and goals are aligned-Manage provider clinic time as well as operating room block through competent processes and qualified staff-Develop work goals for the clinics that are consistent with institutional goals and plan to achieve goals by establishing priorities-Initiate process improvement, develop new policies, procedures and/or methods to ensure clinics are functioning at the highest level of effectiveness with ensuring patient experience-Define and achieve financial targets that are consistent with enterprise plan-Monitor clinic performance against several service standards including quality assurance standards and patient satisfaction survey scores-Manage qualified, competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels or changes in scope-Onboarding of new providers to clinics as faculty recruitment occurs Show less -Create an environment that encourages and supports self-development and learning-Create and maintain relationships with department chairs to ensure clinic expectations and goals are aligned-Manage provider clinic time as well as operating room block through competent processes and qualified staff-Develop work goals for the clinics that are consistent with institutional goals and plan to achieve goals by establishing priorities-Initiate process improvement, develop new policies, procedures and/or methods to ensure clinics are functioning at the highest level of effectiveness with ensuring patient experience-Define and achieve financial targets that are consistent with enterprise plan-Monitor clinic performance against several service standards including quality assurance standards and patient satisfaction survey scores-Manage qualified, competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels or changes in scope-Onboarding of new providers to clinics as faculty recruitment occurs Show less -Supported outpatient clinics with new system implementation and updates-Worked with nurses, providers, and management to solve workflow issues-Leader of quality assurance testing for all new programs to be used by our outpatient clinics-Supported all Epic upgrades-Created business requirements for new systems or updates-Developed and implements change management strategies-Managed, trained and implemented new use cases to use WELL for Pediatric Outpatient Clinics-Coordinated, managed, and solved any user or system issues with system portfolio including Epic, WELL, Smartsheet, Sectra, and RightFax-Project Manager for several new systems including WELL and Cisco-Supported clinician onboarding Show less

  • Assistant Director

    Apr 2024 - now

  • Clinic Manager

    Nov 2022 - May 2024

  • Customer Care Professional

    Nov 2020 - Nov 2022

  • Program Manager

    Oct 2017 - Nov 2020