Experience

• 

  Quinstreet

  Jun 2006 - Jun 2008

  -Responsible for automating the lead delivery system for tier-3 customers of QuinStreet, this project involved shell scripting, PlSql and use of encryption modules. -Acted as a release engineer, maintaining the code base for QuinSteet using Perforce | Version Control Software, setting up build environments and responsible for maintaining production code base, resolving code conflicts.-Responsible for configuration/ administration and providing production support for JBoss and Apache servers. Show less

  • Application Support Engineer

    Sept 2007 - Jun 2008

  • Application Support Engineer

    Jun 2006 - Sept 2007
• 

  Sdg corporation

  Aug 2008 - Jul 2009

  It specialist

  -Responsible for maintaining and managing the Google Analytics Project for one of key clients.-Responsible for creating log parsing scripts.-Responsible for maintaining and monitoring the production and development environments for key projects.-Handling team responsible for maintaining JBoss, Tomcat and apache environments.-Responsible for release management and auditing of production and development environments.

• 

  Yash technologies

  Jul 2009 - Oct 2010

  Senior application support engineer

  -Responsibilities included Installation, Upgradation, Automation, Configuration & Administration of Multi tier Enterprise Applications, servers & tools at SME level (BI, Content Management) on UNIX & windows platform. Few applications are Jboss, Kayako, Informatica, Teamsite . -Successfully handled many upgradation & integration projects for above applications. Plan, manage & execute integration, automation & upgradation projects in multi tier architecture as per company SDP standards. -Create WBS & other project documents like deployment plan, technical documentation as needed for successful project execution. -Providing regular production application support to Business users And Development & enhancement support to different application development teams. Show less

• 

  Red hat

  Nov 2010 - Jul 2018

  Responsible for leading a team of engineers handling product support for Storage,Filesystem and ClusterHA components of Red Hat Enterprise Linux.Monitor and manage various KPIs like CSAT, SLA, TTR, backlog and utilization.Manage performance and individual development plans for team members.Perform skill gap analysis for team members and assist them with upskilling.Act as a mentor and coach for team members along with providing career guidance.Drive initiatives to continuously improve customer and employee satisfaction.Liaise with Customer Support Managers, Service Account Managers and development teams to ensure escalations are handled swiftly.Liaise with product development and sustenance engineering for resolution of complex issues. Show less Accountable for building and maintaining long-term enhanced support relationships with Red Hat's most strategic customers in India Region to ensure continued customer satisfaction with Red Hat's products and support. Responsible for building strong relationships with sales account teams, internal support stakeholders, business unit managers and engineers, and all levels of management. Act a trusted adviser to a wide variety of customer contacts and roles, including technical and executive level roles.Provide management of day-to-day support activities as well as critical situation management and escalation resolution.Develop key operational capabilities to be used by global team such as new or enhanced processes and technical solutions.Act as a liaison between clients and our technical/functional staff; flawlessly lead deployments, implementations and integrations of a variety of our product lines.Hold quarterly account reviews with assigned accounts to provide guidance and advice on forward-looking plans, trend analysis as well as understand and provide a status on current technical issues.Interact with Senior Management/CxO to share future road-map of our products. mapping and align services with their future Road-map. Show less

  • Associate Manager, Global Support Services

    Sept 2015 - Jul 2018

  • Senior Support Relationship Manager

    Sept 2011 - Aug 2015

  • Technical Support Engineer (Middleware)

    Nov 2010 - Sept 2011
• 

  Tricentis

  Jul 2018 - Jan 2023

  • Senior Director, Global Support | Site Leader India

    Sept 2022 - Jan 2023

  • Senior Director Technical Support

    Mar 2021 - Aug 2022

  • Director Technical Support

    Mar 2019 - Mar 2021

  • Head Support - India

    Jul 2018 - Feb 2019
• 

  Anyline

  Feb 2023 - now

  Vice president operations