Experience

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  Cognizant

  Jan 2011 - May 2015

  Program manager and crm business analyst

  • Created a Canvas App for Payment Journal at Department of Buildings• Worked with Citi Bank to facilitate the integration process between NYC DOB Portal and Citi Bank payment gateway.• Created Event registration forms for various modules.• Managed requirements gathering meetings, including JAD sessions with large groups.

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  Gs1 us

  May 2015 - Jun 2018

  Dynamics crm | power apps product owner

  • Create Power BI reports and analyze the data, which helped increase ROI 10% for Mechosystems in 2019.• Outlines the strategy, structure, and processes necessary for successful customer relationship management.• Gathering critical information from meetings with various stakeholders and producing RTM, FRS, BRD documents, Documenting requirements in Epics, User Stories in JIRA.• Managing Project Pricing and Budgeting, Develop and maintain Project Roadmap, Master Schedules, Project Management Plans, Communication Plans, and Resource Allocation Plans. • Interview and recruit if additional resources are required for the Project completion.• Monitor team performance, report on KPIs, and facilitate the negotiation of requirements for multiple stakeholders.• Serving as the sprint gatekeeper in the pre-sprint, during sprint, and post-sprint phases.• Use SQL to retrieve data and reporting, also use Excel to build reports with the Data to send it to the top management.• Participate in business process due diligence, solution design, application design and configuration, and documentation of system requirements to help deliver successful implementations• Translate business needs into solution requirements, initial design concepts, rational business and functional requirements and specifications for solutions Show less

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  Avanade

  Apr 2017 - Apr 2021

  Manager - crm & power apps | solution architect | marketing & customer service functional consultant

  • Microsoft Customer Service, Field Service and Marketing Certified Consultant• Work closely with clients to proactively review applications; make recommendations on products and/or modifications in accordance with client needs• Recruitment, Coaching & Mentoring• PowerApps & Common Data Service for Apps expert• Solution Architect, Product Owner• Presales (solution design, project estimates, planning, response, demonstrations)• Delivery lead / functional lead / project manager• Project financial follow-up (margin, resources forecast, invoicing)• Microsoft Marketing / Customer Service / Sales SME• Experience working with Design tools (FIGMA)• Microsoft Dynamics 365 Customer Engagement expert• Organize workshops on Power Automate and Omnichannel configurations• Design Integration with Third party tools/ Vendors• Design Program Strategy Show less

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  Microsoft

  Jul 2022 - now

  With expertise in developing and optimizing customer service platforms that enhance user satisfaction and drive business growth. I am strong at leveraging data-driven insights to implement strategies that improve customer interactions and streamline service operations.My background includes a proven track record of managing cross-functional teams, overseeing product lifecycles from concept to launch, and continuously iterating based on customer feedback. My passion for enhancing the customer experience is matched by my commitment to staying ahead of industry trends and technological advancements. Show less

  • Senior Product Manager | Gen AI Product Experiences

    Jun 2024 - now

  • Product Manager | Core D365 Apps and powerapps expert

    Jul 2022 - Jun 2024