Carlos Amaya

Experience

• 

  TE Connectivity

  Feb 2013 - Feb 2018

  • Process Engineer

    Apr 2013 - Feb 2018

  • Quality Engineer

    Feb 2013 - Apr 2013
• 

  The Results Companies

  Sept 2018 - Mar 2022

  -Keep track, on-board and off-board access for advocates to client tools.-Escalations and follow-ups with clients in order to solve issues in an efficient way.-One on one communication with Trainers, Managers and Operations in general to quick response solutions.-Creation and update for Manuals for new and ongoing processes.-RPA project creation with UiPath for basic and regular repetitive task.-Modification and maintenance for advance UiPath projects that already exist. -Grant technical support to Domestic and International users to the Line of Products in order to provide solutions at first call.-Inbound and Outbound support to complete follow up cases.-On Floor Support to new hires advocates during their product training.-Provide documentations improvements to make the job faster.

  • Login Admin, Workforce Management

    Jun 2019 - Mar 2022

  • Technical Support Representative

    Sept 2018 - May 2019
• 

  Conduent

  Mar 2022 - now

  App Dev & Support Engineer