Experience

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  Hilton garden inn akron canton

  Aug 2007 - Jun 2010

  Assistant general manager

  ▪ Assisted in budgeting process and the development of capital projects▪ Aimed to improve revenues year over year by using historical hotel data to implement sales strategies and drive revenues▪ Monitored expenses and payroll to assure operating costs are in line with forecast numbers▪ Performed annual evaluations for Front Desk staff and review evaluations developed by other managers for separate departments ▪ Conducted New Hire Orientation and other additional trainings with team members to ensure the hotel remains in compliance with Hilton Brand Standards▪ Completed daily operations such as reviewing payroll, deposits, coding invoices and entering in to the checkbook, and monitoring front desk operations▪ Assured that all team members are properly trained on emergency procedures, conduct on-going training of emergency procedures and participate in monthly safety meetings▪ Worked closely with the Food and Beverage department to ensure proper controls are in place to maintain low food and liquor costs Show less

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  Hilton garden inn akron canton/interstate hotels and resorts

  Jun 2010 - Mar 2016

  General manager

  ▪ Manage the Human Resources of the hotel; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline and terminate, as appropriate ▪ Develop, recommend, implement, and manage the hotel’s annual and long term operation, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations ▪ Implement company programs, develop and manage property programs and manage the operations of the hotel in a manner consistent with Management contract and Brand Standards ▪ Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality ▪ Maintain the property in first class condition; protect, secure and enhance the assets as appropriate ▪ Participate in community and professional organizations to maintain high visibility and promote a good image thus fostering future growth Show less

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  Doubletree cleveland south

  Mar 2016 - Oct 2016

  General manager

  ● Develop New Hire Orientation and Departmental Training initiatives● Conduct all new hire training to remain compliant with Hilton Standards● Maintain hands-on approach management style with ongoing training for Front Office, Housekeeping and Food and Beverage teams ● Assist ownership with completing Property Improvement items● Create and implement Quality Assurance action plan to propel property to passing level● Revamp and implement Deep Cleaning and Preventative Maintenance programs● Dissect market share loss and formulate strategies to regain share● Participate in weekly sales meetings to discuss sales developments, challenges and successes● Lead weekly revenue calls and implement creative pricing strategies to capitalize on market trends● Create strategies to improve Overall Service and Overall Cleanliness guest scores● Introduce employee appreciation initiatives to increase employee loyalty and reduce turnover● Lead Account Receivable collection efforts to ascertain payment on accounts over 150 days Show less

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  Interstate hotels & resorts

  Oct 2016 - Dec 2019

  General manager

  ● Evaluate and implement strategies to increase extended stay occupancy● Strategize with Revenue Manager and DOS pricing structures to increase revenues● Introduce expense guidelines and cost saving measures to management team● Drive hiring and training initiatives to eliminate contract labor● Implement Brand Standards throughout the facility