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Stefano Spila

Stefano Spila

Technology Delivery Lead Manager

Followers of Stefano Spila271 followers
location of Stefano SpilaRome, Latium, Italy

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  • Timeline

  • About me

    Delivery Lead Manager

  • Education

    • Università degli Studi di Roma 'La Sapienza'

      1997 - 2006
      Master's degree Ingegneria Informatica

  • Experience

    • Accenture

      Mar 2007 - now
      Technology Delivery Lead Manager

      I am the Costumer interface on site for the "Operation on intelligent network TIM" teamMy responsibilities involve:- Financial control of the project WBS- Release management- Assuring Incident follow up with respect of the SLA- Ticketing management - Internal reporting- Interactions with 3rd level of assistance to manage tickets- Technical support for incidents, problem and change management - Management, testing and installing changes on customer sites and perform the acceptance of delivery - On-call Service Show less

  • Licenses & Certifications

    • Splunk Certified Power User 6.x

      Splunk, Inc.
      Feb 2018

    • ITIL® Foundation Certificate in IT Service Management

      PeopleCert
      Oct 2018

    • Splunk Certified User 6.x

      Splunk
      Oct 2017