Experience

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  Accenture

  Mar 2007 - now

  Technology delivery lead manager

  I am the Costumer interface on site for the "Operation on intelligent network TIM" teamMy responsibilities involve:- Financial control of the project WBS- Release management- Assuring Incident follow up with respect of the SLA- Ticketing management - Internal reporting- Interactions with 3rd level of assistance to manage tickets- Technical support for incidents, problem and change management - Management, testing and installing changes on customer sites and perform the acceptance of delivery - On-call Service Show less