Experience

• 

  Doce food

  Oct 2014 - Oct 2017

  Assistant it manager
• 

  Dominar engineers

  Jun 2018 - Feb 2021

  It executive

  • Connecting the sites with VPN Technology and providing support to Remote Users• Support & Maintain Windows Infrastructure with Active Directory and Policies• Implementing/Managing of Windows Server 2012 R2 and Handling of Domain Controller• Configuration/Installation of Network Devices (Switches, Routers and Servers) i.e. Cisco/Mikrotik• Manage, Update, Delete, Edit and Modifying the new Software/Servers/Modems Configuration on End Devices• Maintenance/Installation & Up-gradation on Servers Dell PowerEdge 2950, R720 and HP Z210, DELL T110 Workstation• Monitoring the Network and System Devices with (Nagios Monitoring Tool) and troubleshoot the run time issues• Maintain and Analyze system components through tools and make recommendations regarding system security, CPU and Disk utilization• Protection/Management of IT infrastructure from viruses & any other attack with Centralized Symantec Antivirus program• Implementation of ISO 9001 and 27001 with Manger IT Operations and Information Security Engineer and maintaining them according to ISO Standards• Together with members of the other team, investigate, understand and articulate Customer Service Management, Datacenter Management, System and Network requirements and update/maintain them according to ISO Standards• Handling/Managing user End-devices (System/Laptop, Printer/Scanner) and troubleshooting of Operating Platforms (Linux/Window/MAC) and Software Applications hosted on Servers and Systems deployed• Play a role in developing and implementing an IT disaster recovery plan Show less

• 

  Swyft logistics

  Feb 2021 - Aug 2023

  It specialist

  Management of Windows Server’s 2016 and handling of Domain ControllerManagement and handling of cloud-based environments in Azure Maintaining Server’s Environment by keeping it up-to-date and with timely backupsSupport & Maintain Company Infrastructure with Active Directory and Group PoliciesImplementation and Management of Syslog Server deployed in Hyper-V in Server 2016Handling of Active Directory, DNS, DHCP, File & Storage Server deployed on Windows ServersWorking collaboratively with other team members on Atlassian i.e. (Jira, Confluence, Service Helpdesk)Resolve user and IT admin related tickets in Jira Service Help Desk and streamline all tasks locally and globallySupporting and monitoring all users globally through Connect wise Screen Connect toolConnecting the users with VPN Technology for remote accessConfiguration and handling of Mikrotik Firewall with VPN, Policies and URL FilteringImplementation of Policies and Managing Office 365 and Share-pointManage, Update, Delete, Edit and Modifying the users and email groups associated in Office 365Handling Security and Compliance and review Phishing and Malware Email attempts in Office 365Tagging and handling of all IT Assets through Asset Tiger and looking after them locally and globallyProcurement of all IT related equipment and working collaboratively with all IT VendorsMaintain, Monitor and Analyze system and network devices and make recommendations regarding security, CPU and Disk utilization according to SOP’sHandling/Managing user End-devices (System/Laptop, Printer/Scanner) and troubleshooting of Operating Platforms (Linux/Windows/MAC)Play a role in developing and implementing an IT disaster recovery plan Show less

• 

  Allsafe it

  Aug 2022 - Aug 2023

  System engineer

  Working as a System Administrator at AllSafeIT, USA-based MSP. Expert in L1 and L2remote support, adept at diagnosing and resolving issues remotely. Committed todelivering seamless IT solutions in a fast-paced MSP environment.Following were the Key ResponsibilitiesProvided Remote Technical support for users, addressing common IT issuespromptly and effectively.Utilized RMM tools (Ninja, Addigy) to deliver remote assistance and installsoftware applications.Monitored network status using various tools, ensuring continuous uptime forclients' systems.Managed seamless client onboarding and off-boarding processes in accordancewith company standards.Utilized ConnectWise ticketing system to track user requests, ensuring timelyissue resolution.Administered user accounts in O365, G-Suite, and hybrid Active Directory andAzure AD environments.Manage secure data backup solutions using Veeam, Backblaze, and Datto forclient data protection.Coordinated with cross-functional teams, both on-site and remote, to delivercomprehensive IT solutions.Managed software licenses (Adobe, AutoCAD, Microsoft, Dropbox) in Sales Teamas per Client's SOP.Conducted system assessments, identified areas for improvement, and providedrecommendation. Show less

• 

  Soloinsight (cloudgate platform)

  Aug 2023 - now

  System administrator

  Handling, deleting and creation of users & groups on Azure Active Directory and Exchange Online Office 365Implementation, integration of Custom Cloud Add-ins and Registration of cloud applications on Office 365 and AAD Portal using Azure PowerShell scriptingCreation, Implementation and Resource Management of hosted VM’s on Azure Cloud ServicesDeployment & Management of vCenter Server, upgradation of vSphere ESXi 6.7 & 7.0 & Management of VM’s hosted in ESXi 6.7 & 7.0Management and handling of multiple Windows Server’s 2012R2, 2016, 2019 running on-perm, hybrid migrations, syncing on Azure ADDeployment of ADC (Additional Domain Controller) and WSUS (Windows Server Update Services) for update & security patch’s managementHandling and maintaining running environment of Domain Controller, Active Directory Group Polices, DNS, DHCP, File & Storage Services (FTP Server) with timely backups Show less