Experience

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  Deka cycle and sports

  Jan 2012 - Dec 2013

  Salesman and cashier

  Sales and Customer serviceReaching new customers through data base

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  Ads groundhandling

  Feb 2014 - Dec 2014

  Air traffic agent

  Service to Passengers with delay luggage, damaged or missing, shipping delay luggage.Increasing customer satisfaction by improving the tracking of their luggage

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  Universidad de san josé

  Dec 2014 - Dec 2018

  Coordinator

  Coordinate and Administrate Projects of bidding INA-ISESA in Alajuela, hiring and recruiting staff for the project. Likewise Academic Advisor and Salesman Coordinator for Universidad de San José. Effective and efficient development of the Project INA – ISESA in Alajuela center. Opening successfully the same Project in Grecia.

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  Ucb

  Feb 2019 - Dec 2020

  Team lead

  Team Lead in charge of leading a 15 FTE team to the numbers required by the company, assisting on difficult negotiations, and providing feedback for a better development of each representative. Handling of backscreen numbers on Accuterm 7 and responsible of auditing accounts in order to reach a better resolution. Providing monthly reports of the development on collections for each representative, including reports for attendance and QA.

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  Thermo fisher scientific

  Oct 2020 - Oct 2022

  Senior analyst

  Senior collection analyst in charge of a portfolio with over 1000 customers and a team of 3 junior collectors. Developed strategies hand to hand with supervisor and cascade ideas to the team. Weekly touch point meetings with junior collectors to attack key accounts and process interruptions. Able to achieve all metrics from the KPI. Involved in a transition for a new division, in which I accomplished establishing scorecard and reducing the impact caused by documents on Bad Debt. Part of CCC (Customer Command Center) team for North America, in which we handled escalations from stakeholders throughout the division. Show less

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  Cargill

  Oct 2022 - now

  Senior credit collections analyst

  Senior Analyst involved in a transition to Costa Rica for collections process. Developed tracking strategies to avoid delay on several steps of the process. Active participant of monthly meetings with Commercial Leadership team, to close gaps and provide a promptly resolution to accounts dragging a severe failure on maintenance. Provide back-up to the order release team to avoid delay on new orders. Established escalation paths with merchants and cash posting team to improve reconciliation process. Provide guidance to teammates on account analysis and appropriate account handling. Handle Key customers categorized as HIGH priority by the business. Show less