Experience

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  Mastech infotrellis, inc.

  May 2014 - Oct 2018

  • Conducted requirements gathering meeting with business stakeholders of a manufacturing industry to create and maintain products which helped design and development teams to develop product as per client requirements• Designed and Implemented business processes using workflow to streamline product creation and maintenance which cleansed the data up to 80%• Configured formula and validation rules to create and maintain products which improved data quality• Communicated customer requirements to the offshore team by working onsite and delegated tasks which helped the team to provide project deliverables on time• Spearheaded trainings and created training materials to educate the team on implementation best practices which improved the delivery quality Show less • Customized IBM business objects, fields, page layouts, record types, validation rules, workflow rules and reports to create and maintain products so that business specific attributes can be shown to stakeholders• Periodically monitored IBM releases, future changes and informed customers if the changes impacted existing functionality• Installed IBM Master Data Management and Integrated with Quality stage application which enhanced incoming data quality from various ERP systems• Customized data survivorship rules using Java which helped businesses to view consolidated information about their customers• Managed mass imports of data using Data Import Wizard of IBM Product Information Management which helped customers to import data from various source systems• Generated scheduled reports of list of products in the repository on a daily basis to business stakeholders which helped them to compare the product growth Show less

  • Senior Technical Consultant

    Nov 2016 - Oct 2018

  • Technical Consultant

    May 2014 - Nov 2016
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  Options community services (ocs)

  Aug 2018 - Sept 2018

  Volunteer

  Provided general reception duties with professional phone skills to address visitor enquiriesAddressed client enquiries by filling out forms and re-directing to appropriate personnelCollected missing information about potential clients who participated at job fair to generate statisticsVolunteered at newcomers settlement job fair held by Options to manage client and employer enquiriesManaged calendar events on a monthly basis to help employees plan meetings and schedules

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  Radius fire protection

  Feb 2019 - Nov 2019

  Project coordinator

  • Conducted design and finalize meetings with Sales, Operations, Technicians, and Monitoring station teams and gathered business specific requirements for a new project• Collaborated with Sales, Technicians and Customer support teams using Basecamp and Microsoft Teams to discuss project status and scheduled upcoming tasks and events which resulted in completion of tasks on time• Administered, provisioned and de-provisioned around 20 users on a daily basis using monitoring software so that users can view site’s live videos• Assigned user profiles and permission sets based on organization role hierarchy so that users can either view or view and download videos based on their access level • Appreciated by the manager for taking initiative to automate stat holiday email procedure using Mail Merge email template which improved customer support team’s productivity and increased man-hours by almost a day per month• Took ownership of co-worker’s projects to move forward with next steps when the department was short-staffed which helped the team to close projects on time• Troubleshooted monitoring software access issues during day to day support queue by resolving them on time and documented processes and procedures for future reference Show less

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  Upward scholars

  Jan 2020 - Sept 2020

  Salesforce administrator - volunteer

  • Configured and administered Salesforce objects and fields to manage donor and funding information which gave insight to total amount of funds received for the year• Automated business processes using process builder to trigger thank you email to donors when funding is received• Generated reports to view donor analytics including donor retention and churn rates which improved campaign preparation for upcoming year• Implemented dashboards to view closed opportunities by source which helped executive teams to forecast donor trends• Provided day to day Salesforce support to troubleshoot bugs that are raised by various stakeholders within short time period which improved user adoption• Documented processes and customizations which served as a reference for other users in the team Show less

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  East end cooperative ministry (eecm)

  Feb 2020 - Mar 2020

  Volunteer - salesforce administrator

  • Assisted them with the mission-critical project to advance their mission and goals• Contributed approximately $10,240 through the engagement to measure their program success• Learn more about my impact: https://www.catchafire.org/profiles/593076/

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  Saint james music academy

  Mar 2020 - Sept 2020

  Development coordinator

  • Collaborated with development and public outreach teams to know the fundraising needs of the organization to translate business requirements to Salesforce features• Automated mass communication to neighborhood families via SMS Magic Interact tool from the AppExchange to announce the program changes which increased the administration team’s productivity during COVID-19• Imported and exported students’ information from Salesforce using Data Loader and automated attendance tracking which improved clients’ participation• Administered and implemented duplicate management and validation rules to maintain data integrity which improved users’ trust with the system• Generated tax receipts using conga composer from the AppExchange which helped the fundraising team to issue or re-issue tax receipts as per donor request• Developed end-user training documents to encourage users to use Salesforce which reduced data entry errors and improved user adoption• Integrated Salesforce with Form stack to register or re-register clients into organization programs which avoided manual paperwork Show less

• 

  Canada drives

  Sept 2020 - Mar 2023

  Product owner

  Works along with the product manager, business teams, and other stakeholders to assist with the development of the business and technical requirements and contributes to the roadmap of the e-commerce platform (Salesforce/Middleware/Shopify)Maps business processes and identifies opportunities for automation and optimization by utilizing agile software methodologies and structuresElicits business requirements by working with business units to understand business problems and prioritizes themDevelops user stories, documents requirements, technical solutions, and functional specifications using Jira and ConfluenceRefines requirements documentation and creates process flow diagrams using Lucidchart to describe the e-commerce portal data flowPrepares mockups and presents system demos (Storytime) with different stakeholders to elaborate on the functional requirements and system behaviorLiaise with technical stakeholders to translate business requirements into technical solutions and clarifies the implementation queriesFacilitates User Acceptance meeting with business stakeholders to train the users on the e-commerce platformCollaborates with the testing team for the overall testing and troubleshooting of new functionalities and participates in the bug fixing triage meeting to triage defects Show less

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  Bc public service

  Feb 2023 - now

  Business analyst