Experience

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  Accenture

  Mar 2010 - Mar 2019

  Role: GSIT Team’s Configuration Lead(current), Siebel DeveloperDuties and Responsibilities:•Communicates with the Paris functional team regarding Siebel requirements, scoping and delivery •Analyzes requirements and does estimation on tasks involved within the release’s scope•Creates capacity planning/work plan through MS Project, metrics and status reports•Monitors tasks and overall status of the team. Guides, reviews and approves developments done by the team.•Defines operational metrics to achieve project goals and consistency in delivering quality products to clients•Leads the team’s release and ensures quality and timely completion of tasks•Creates release notes and packages for deployment.•Does Siebel development tasks involving requirements analysis and design, configuration, scripting, web services, email template, documentum and basic Open UI for bugs and change requests•Develops the skills of others through knowledge sharing, transition and counselingAccomplishments:•Successfully driven a release from scoping, development and test phases with no major issues.•Contributed on the success of 14 GSIT releases, all of which had no quality issues. Developments include complex configuration, scripting, business service, workflows, data maps, integration objects, web services, email template, documentum and Open UI.•Mentored apprentices for the project’s skill-up program •Taught new programmers on an Accenture Siebel Bootcamp covering topics on configuration of Business and UI Layers Show less Role: Siebel Developer, GSIT Team’s Manila LeadDuties and Responsibilities:•Does Siebel development tasks involving requirements analysis and design, configuration, scripting, web services, email template, documentum and basic Open UI for bugs and change requests•Handles management tasks such as status reports and metrics and oversees team members and guides them on tasks to ensure accomplishment of tasks within budget and schedule with quality•Works and communicates with the onshore lead in FranceAccomplishments:•Contributed on 5 successful releases for GSIT, with no quality issues. Worked with complex Configuration, Scripting, Web Services, Soap UI, Real Time Interfaces involving Adobe, Email Templates, Dispatch Board, Documentum and basic Open UI•Project’s SME in Siebel Configuration, scripting and Web Services•Participated in the BV Siebel eScripting mini bootcamp as one of the instructors •Received project-level awards for Business Operator and People Developer Show less Role: Siebel DeveloperDuties and Responsibilities:•Does Siebel development tasks involving requirements analysis and design, configuration, scripting, web services, email templates and dispatch board for bugs and change requests•Performs Unit/Component Testing to ensure quality of workAccomplishments:•Passed the Siebel 8.0 Core Consultant Certification in February 2012•Contributed to 5 successful releases for GSIT, all of which had no quality issues. Worked with Configuration, Scripting, Web Services, Real Time Interfaces involving Adobe, Email Templates and Dispatch Board•Taught Siebel UI configuration topic on Siebel Bootcamp for new joiners.•Created a tool using VBA which serves as a repository of links, ideas and information regarding Siebel•Involved with management task for the team's metrics creation and weekly reports sent to the manager. Show less Role: Siebel Developer, System AdministratorCompleted Siebel Bootcamp (March 22 - April 14, 2010) with a 94.2% score, focusing on requirementsanalysis and customization across Siebel’s Data, Business, and UI Layers.• Contributed to a healthcare project as part of an apprenticeship, creating views, applets, and modifyingBCs using e-Scripting and user properties.• Served as Bench System Administrator, managing SharePoint sites, files, access, and documents.• Tested Siebel automation tools to streamline processes and improve project efficiency.• Led logistics for a Siebel Capability event and organized two events for the Siebel team.• Contributed to the successful first release of an AD project by delivering Siebel development tasks ontime and within budget. Show less

  • Application Development Specialist - Oracle CX

    Sept 2018 - Mar 2019

  • Application Development Specialist - Siebel

    Mar 2015 - Sept 2018

  • Software Engineering Sr. Analyst (Analyst Programmer)

    Sept 2013 - Feb 2015

  • Software Engineering Analyst (Senior Programmer)

    Sept 2011 - Aug 2013

  • Associate Software Engineer (Programmer)

    Mar 2010 - Aug 2011
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  Ekulus consulting

  Mar 2019 - Dec 2019

  Crm technical consultant

  •Implemented enhancements and drove POCs for new Oracle CX functionalities such as Inbound Email SR and Queues for Oracle B2B Service, and configuration of Authorization, Expenses and BPM Approvals for Oracle ERP. •Analyzed and provided solutions for the Oracle Engagement Cloud platform involving medium to complex configurations, groovy scripts, integration with Oracle Eloqua and Process Cloud, Oracle BI Analysis and Reporting. •Monitored and applied fixes for L2 production support/managed services of 5 projects for Oracle Engagement Cloud and communicated directly with the clients for tickets, functional analysis, and solutions. •Have been a part of client visits and meetings for a target client switching to Cloud. Show less

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  Vertiv

  Jan 2020 - Aug 2020

  Senior crm data analyst

  •Led the PRM Dashboard initiative for Asia business users and participated in global digital sales tools deployment across Americas, EMEA, and Asia.•Translated system specifications into functioning programs using Oracle CX Sales and Oracle CRM On Demand.•Led root cause analysis and corrective actions for critical issues, ensuring scalable solutions aligned with business needs.•Resolved user incidents and deployed Change Requests, ensuring solutions met global business requirements.•Analyzed and resolved production configuration issues, identifying functional gaps and implementing improvements.•Conducted regression and integration testing for new releases, ensuring quick, detailed testing as needed.•Collaborated with business teams and contributed to discussions, training, and documentation to enhance team knowledge.•Maintained and reviewed documentation for system changes and improvements. Show less

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  Dezire technologies

  Aug 2020 - Sept 2023

  Senior oracle cx consultant

  •Gathered and analyzed client requirements, translating them into detailed functional specifications •Collaborated closely with the Oracle Eloqua team to align business and technical requirements for seamless integration between Oracle CX Sales and Eloqua, enhancing CRM functionality and marketing automation. •Coordinated with stakeholders to ensure alignment with project goals, scope, and deliverables.•Led client presentations and demos during Build, UAT, and Production phases, ensuring clear communication of progress and solutions.•Monitored CRM and Marketing team tasks, providing regular status reports to clients for transparency.•Supported UAT completion, created test scripts and documentation for client reference.•Configured and provided solutions to Oracle CX Sales requirements involving simple to complex configurations, groovy script, and analytics. •Provided critical support during Hypercare, addressing production issues and ensuring smooth operations post-deployment. Show less

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  Dysrupit

  Oct 2023 - now

  Senior oracle cx consultant