Experience

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  Uni sushi

  May 2010 - Jun 2011

  Server

  Member of server team that marketed to a high-end clientele by providing excellent customer serviceParticipated in weekend sales competitions to promote special menu items, often doubling sales and earning over $1,000 per nightPrepared daily reports of cash and credit card sales at the end of each shift

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  Wells english

  Jun 2012 - Sept 2012

  Sales and esl teacher intern

  Selected to promote the online English program to potential customers using online media tools and enrolled 60% of these customers (almost six times the average rate)Used PowerPoint to write individualized English lessons designed to meet the needs of my clientsAchieved a satisfaction rating of 100% from my students

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  Hess international educational organization

  Aug 2012 - Jan 2014

  English teacher and event coordinator

  Presented an engaging demo of the Hess curriculum to prospective students and parents at an Open House event, recruiting 80% of the families in the audience and increasing enrollment by 8%Retained an average of 95% of my students each semester by creating and implementing engaging games and activities monthly97% of my students attained grades of 80% or higherAnalyzed student progress and synthesized information into monthly reports using Microsoft WordWrote biweekly letters to the parents of my students to foster parent-teacher communications Managed classrooms of 10 to 18 private pay students aged four to thirteen Show less

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  Sarah packard

  Sept 2012 - Nov 2017

  Freelancer

  Navigator Education, Overseas education consulting company in Taipei, Taiwan 10/2013-Present Content Editor Analyzed the essay content of Mandarin-speaking business school applicants to produce concise, strategic personal statements that align with the mission and values of prestigious institutions, such as Emory and MIT, so clients could attain interviews for admittanceExceeded the average rate of interview invitations to clients by more than double (90% recipient rate)Completed assignments with an average turn-around rate of 24 hours (half of the time limit)Handled a total of 88 cases for clients at Navigator EducationSynthesized information relevant to the background of each client to ensure accuracy of expressionsFulcan Capital Investments, Venture Capital and Private Equity Firm in China1/2016-3/2016Jinzheng Environmental Technology LimitedTranslated and prepared content on membrane filtration technology for American investorsJinzheng officially goes public on March 29, 2016President Translation Service Group International (PTSGI), Translation agency in Taipei, Taiwan 12/2013-6/2014 Translator Developed English content for websites, brochures, and emails to market products and services or communicate organization values, goals, and messages for approximately 40 Taiwanese clients Quickly earned the trust of supervisors and assigned 15 high profile cases for clients such as ASUS, Business Weekly, the Taiwanese Ministry of Economic Affairs, and the Beitou Winking Public Art Project Received an overall satisfaction rating of 99.1% and retained important clients like the Taiwanese Ministry of Economic Affairs and the Beitou Winking Public Art Project to complete long-term awareness and marketing campaignsIntegrated Chinese Language Program (Case), A premier Mandarin learning center in Taipei, Taiwan 9/2012 Developed content for the school website to market summer programs to teens and hospitality students Show less

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  Faigo

  Sept 2013 - Aug 2014

  Editor

  Edited essays for Taiwanese high school students to assist them with developing their English writing skillsManaged and met short time limitsActed as part of a team and assisted other editors with their workloads

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  Interlinc mortgage services, llc

  May 2015 - Dec 2018

  Hr generalist

  Responsible for a wide array of HR functions, including recruiting, onboarding, training, writing job descriptions, developing and implementing a performance management program, writing HR communications, managing HR projects, performing compensation analyses, and assisting with administrative tasks. Key Results:• Identified which positions are falling behind the market rate and collaborated with the Vice President of Human Resources with devising a more competitive compensation structure. • Wrote and updated job descriptions for over 60 positions to complete the company’s job description library.• Revised policies in the employee handbook to clarify company expectations, address changes in technology and regulations, and update outdated information.• Redesigned the company performance reviews to align employee performance with the company mission and values. Shortened the performance review to enhance its relevance and encourage its use as a valuable tool in performance management. • Redesigned the new employee and exit surveys in SurveyMonkey so that results would be more statistically relevant. Separated the exit survey into one for involuntary terminations and one for voluntary terminations. Increased overall survey participation by 50%.• Redesigned HR numerous communication templates to enhance accessibility and improve employer branding both internally and externally.• Compiled a report on active employees for the executives that then was adapted for use on the company’s intranet site.• Consistently ensures a 100% completion rate for trainings assigned through the company’s LMS with 97% of employees completing their assignments on or before the deadline.• Collaborated with business units to develop training manuals, job aids, and online training assignments.• Oversaw the company’s participation in the Business Intelligence Group’s Best Places to Work Program. InterLinc placed as the overall winner of the 2018 Best Places to Work Program. Show less

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  Cornerstone home lending, inc.

  Dec 2018 - Jul 2021

  Instructional designer
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  Apple

  Jul 2021 - Feb 2022

  Instructional designer iii @ apple contracted by rose international
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  Google

  Mar 2022 - now

  Program manager l&d