
Timeline
About me
340B Pharmacy Ops Analyst at Children's Minnesota
Education

Bethel university
2015 - 2017Master of business administration (m.b.a.) business administration and management, general 3.9
University of st. thomas
2007 - 2011Bachelor of arts (b.a.) business--marketing/managementMy BA is in business with a marketing-management concentration.
Experience

Walgreens
May 2008 - Jan 2016Senior certified pharmacy technician• Implemented a delivery service to patient homes/nursing homes, increasing sales and customer satisfaction.• Reduced generic drug-spending, saving the pharmacy hundreds of dollars each month.• Responsible for training new hires.• Responsible for pharmacy inventory control.• Leader in sales of new programs, such as flu-shots and other vaccines.• Handles escalations and customer complaints.

Mckesson
Apr 2013 - Sept 2016Customer interfacing prior to and after sale. Develops and maintains customer relations. Supports all parts of the business: customer service, sales, billing, collections. Project management aspects.• Point person on the “At Risk Customer” project with members of the management team• Facilitator of the Remote Onboarding spreadsheet• Leader of weekly meetings with management regarding all new customer updates• Leader of webinars and conference calls for customers outlining the MediMart program details• Assisted in the creation of Marketing schemes and education materials for MediMart Show less Works with customers to assess product needs. Anticipates issues that could arise and proactively solve them. Performs high volume, time sensitive tasks related to: regular communication with customers, research and problem solving to ensure compliance with company and legal standards, and maintains relationships with all involved parties. A Go-To person to handle escalations and issues on my team of 50 CSR’s.• Assists in the team’s commitment to continuous improvement. This includes: accuracy of orders placed, deliveries, and follow up to ensure customer satisfaction.• Analyzes and works with detailed reports• Maintains detailed and organized accounts and difficult delivery schedules.• Monitors, tracks, and analyzes a pipeline of 750 patients within Specialty High-touch Accounts• Educates and counsels by being the SME for both Medicaid policy and procedure, as well as warehouse issues, ordering and questions• Handled escalations and questions as Interim Team Lead• Assists programmers to successfully create and test system enhancements• Created the policy and procedure for Medicaid compliance and forms for MediMart Show less
Onboarding Representative
Aug 2015 - Sept 2016Reimbursement Customer Service Representative
Apr 2013 - Aug 2015

Rx express - midwest medical
Sept 2016 - Oct 2017Certified compounding pharmacy technicianCompounding Pharmacy technician at Medipets - RX Express pharmacyTrained in non-sterile and aseptic technique.

Smyth companies
Oct 2017 - Apr 2018Communications coordinator
Mediture
Apr 2018 - May 2020Project manager - account analystProject Manager, account manager and customer engagement specialist for a Minnesota medical computer software that supports Medicare/Medicaid PACE programs across the country.

Children's minnesota
Jun 2020 - now340b pharmacy ops analyst
Licenses & Certifications

Cpht
Certified with the pharmacy technician board (ptcb) and licensed through minnesota board of pharmacy
Honors & Awards
- Awarded to Logan Brown, MBA, CPhTMost Valuable Player (MVP) McKesson MediMart Jun 2014 I was chosen out of over 100 employees in MediMart my proactiveness, attention to detail, tenacity and resourcefulness. I received the MVP award in the final year that McKesson MediMart gave out yearly awards. The award description is as follows: This award is for someone who goes above and beyond the duties of their job. They take full responsibility and accept challenges with consistent results. This person is the most valuable player on any team. They6 always go above and beyond the… Show more I was chosen out of over 100 employees in MediMart my proactiveness, attention to detail, tenacity and resourcefulness. I received the MVP award in the final year that McKesson MediMart gave out yearly awards. The award description is as follows: This award is for someone who goes above and beyond the duties of their job. They take full responsibility and accept challenges with consistent results. This person is the most valuable player on any team. They6 always go above and beyond the daily requirements of their job while giving 110% to everything they do. This person may also have wondered, "I can't believe I was asked to do ____!" Show less
- Awarded to Logan Brown, MBA, CPhTNominated for Lifesaver Award McKesson MediMart Jun 2014 I was nominated for this award in the last year that awards were given out to individuals at MediMart. The award description is as follows: "This award would go to the person who always comes to the rescue when issues arise. They can always be counted on to help their fellow coworkers and the team. One could call this person a lifesaver at MediMart."I was 1 of 6 people nominated at MediMart out of over 100 employees.
Volunteer Experience
Missionary and administrator of pharmacy at medical clinics
Issued by Mission Jamaica on Jan 2005
Associated with Logan Brown, MBA, CPhTVolunteer
Issued by Feed My Starving Children on Jan 2000
Associated with Logan Brown, MBA, CPhT
Languages
- enEnglish
- spSpanish
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