Experience

• 

  Softcom limited

  Jul 2015 - Aug 2016

  -Responsible for employee on-boarding-Responsible for organizing and storing all employee data efficiently and securely.-Developed and implemented proper clock out/in time to track attendance and leaves.-Created recruitment processes and was a major part of the hiring process. -Facilitated the effective delivery of over 8000 mobile learning devices to Covenant University, Ota.-Coordinated a team of 30 staff in the software customization and installation of the learning applications on the devices.-Responsible for the welfare of the team throughout the projects.-Responsible for sales campaigns across university campuses during project deliveries.

  • Human Resources Officer

    Jan 2016 - Aug 2016

  • Project Delivery Officer

    Jul 2015 - Dec 2015
• 

  Nkataa mart ltd

  Sept 2016 - Jul 2019

  -Responsible for customer service department.-Recruit and on-board new staff for the department.-Handle customer complaints and provide appropriate solutions.-Organize regular training sessions for the department.-Engage customers on all platforms with Jivosite.-Monthly reports on customer statistics -Engage customers on the Zendesk platform-Got back over 200 inactive customers with constant interaction and working on their feedback of the company's service.-Identify and assess customers' needs to achieve satisfaction.

  • Customer Service Manager

    Oct 2017 - Jul 2019

  • Assistant Customer Service Manager

    Sept 2016 - Oct 2017
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  Asb technologies

  Feb 2020 - now

  Human resources administrator
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  Nathanleadgate

  Feb 2020 - Sept 2023

  Management trainee human resources
• 

  Oneroute

  Jun 2021 - now

  Customer success manager