Experience

• 

  Capgemini

  Jul 2018 - now

  My production support role involves ensuring the smooth operation and reliability of systems and services related to Open Banking. Responsibilities include monitoring system performance, responding to incidents, troubleshooting technical issues, managing changes, documenting procedures, collaborating with teams, ensuring compliance with regulations, and driving continuous improvement initiatives. Using AWS services and JIRA, confluence. I manage around 5 markets and help my peers with required KT or assistance with the tickets. Show less As an Incident Manager, I excel in swiftly coordinating responses to technical issues and service disruptions within On premise environment. With a keen focus on minimizing downtime and ensuring seamless service restoration, I effectively lead incident resolution efforts, communicate with stakeholders, and enforce predefined protocols for incident management. I specialize in identifying and mitigating root causes of recurring incidents and service disruptions. Through meticulous analysis and collaboration with cross-functional teams, I implement robust corrective and preventive measures to enhance system stability and reliability, driving continuous improvement initiatives to optimize CPU, DB operations. Show less

  • Technical Support Lead - L1

    Aug 2020 - now

  • Incident Problem Manager

    Jul 2018 - Aug 2020