Experience

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  Mphasis

  Apr 2015 - May 2015

  Tr cust support officer

  Used to handle frontline calls for one of the leading telecom industry in India and use to resolve all the queries for the customers

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  Vodafone

  May 2015 - Mar 2019

  • Handled business customer for Vodafone Ireland as SME resolution and Business Development Manager• A systematic, organized, a hardworking and dedicated team leader with an analytical bent of mind, determined to be a part of a growth-oriented organization.• Monitored employee performance and developed improvement plans.• Supported staff development and goal attainment by focusing on skill development and job satisfaction.• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.• Helped with planning schedules and delegating assignments to meet coverage and service demands• Also worked as a credit control specialist which helped the organisation to understand the business in a better manner Show less

  • Assistant Manager

    Jul 2017 - Mar 2019

  • Executive

    May 2015 - Jul 2017
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  Qx global group

  May 2019 - Jan 2021

  Team lead

  • Given the responsibilities to manage people for compliance and payment support for health and non-health industry(Payment queries)• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.• Implemented new working processes which delivered continued improvements.• Trained team on all aspects of operating procedures and company services.• Conducted frequent audits to maintain the quality of work in compliance and payment• Held meetings with employees to evaluate performance and make plans for improvement.• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.• Provided management with compliance and payment support information through up-to-date daily logs and detailed production reports. Show less

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  Icg medical

  Jan 2021 - Feb 2021

  Team lead

  Greenstaff Medical is a healthcare recruitment firm specializing in both contract and permanent global employment opportunities for clinical professionals.Our specialized team has over 20 years’ experience in the market working with hospitals and as healthcare recruitment specialists alike.We offer exceptional benefits to our employees including weekly payroll, a 24/7/365 customer service team, industry leading referral bonuses, hassle free credentialing and license/visa processing for new nurses and one on one personalized consulting. Greenstaff Medical is a well-recognized and established firm with offices in the UK, Asia, US, and Australia with international opportunities abound. Show less

• 

  Taskus

  Mar 2021 - now

  • Managing one LOB, 8+team leads and overall operations team of 200+ employees to build a work environment where associates are engaged and operational delivery is met.• Responsible for training and mentoring the team, project delivery, quality processes, customer satisfaction, issue resolution, workflow process, people management and cross team collaboration.• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, customer-service standards, resolve problems, complete audits, identify trends.• Prepare and Execute Performance Improvement Plans for Bottom performers, maintain MIS Reports and creating Standard Operating Procedures. Show less Given the responsibilities to manage 20 people for content moderationCoached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.Implemented new working processes which delivered continued improvements.Trained team on all aspects of operating procedures and company services.Conducted frequent audits to maintain the quality of work in compliance and paymentHeld meetings with employees to evaluate performance and make plans for improvement.Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.Distributed individual assignments to team members and monitored progress against each employee Show less

  • Operations Manager

    Oct 2022 - now

  • Team Lead

    Mar 2021 - Oct 2022