Experience

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  Teleperformance

  Jan 2014 - Sept 2014

  Travel advisor

  -Assist customers with booking their requested flights & hotel reservations-Qualify the customer’s need and budget and assist them with finding the most suitable options.-Use promotional techniques to upsell insurance, upgrade class of service, seat request and other travel services as well as cross-sell hotelreservations-Meet internal Productivity and Attendance/Adherence KPIs-Meet internal Quality & Performance standards-Meet revenue and Sales targets.

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  Self employed

  Mar 2014 - Aug 2018

  Rental agent

  -Marketing for the property & managing the maintenance of rental properties to ensure that they are well maintained and safe for residents-Showing vacant units to prospective tenants, answering their questions about the property & rent policy.Rent the property for the owner & be available to help the tenants when needed.

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  Vodafone

  Feb 2016 - Jul 2016

  Customer service representative

  -Manage large amounts of incoming phone calls-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through open and interactive communication-Provide accurate, valid and complete information by using the right methods/tools-Meet personal/customer service team sales targets and call handling quotas-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-Keep records of customer interactions-Follow communication procedures, guidelines and policies-Take the extra mile to engage customers Show less

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  Mavenpro contact center

  Sept 2016 - Nov 2017

  Solar systems telemarketeer - usa campaign account

  -Cold calling potential customers-Providing customers with information about company equipment and solar systems.-Gathering information to accurately identify the customer’s solar needs.-Selecting solar energy products and systems to best suit the customer’s needs.-Providing customers with quotes, sales orders, shipping information, and tax credit information.-Providing after-sales service including courtesy calls and scheduling site visits.-Following up on sales quotes from other members of the sales team.-Completing sales order paperwork.-Generating potential leads for new accounts. Show less

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  Vagas furniture

  Aug 2018 - Apr 2020

  Human resources coordinator

  -Maintain & update employee records & filling system.-Manage employe attendance.-Handle employee complaints, grievances and disputes.-Manage full-cycle recruitment.-Prepare employee performance appraisals.-Assisting the payroll by providing the HR department with relevant employee information, like holidays & sick or materiny days taken..etc.-Assissting the HR department with any other task when needed.

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  Tabeby online/elite clinic/lifestello group

  Nov 2019 - Jan 2023

  Business development executive

  -Familiarizing myself with all products and services offered by the company.-Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing team.-Attending networking activities to research and connect with prospective clients.-Maintaining meaningful relationships with existing clients to ensure that they are retained.-Suggesting upgrades or added products and services that may be of interest to clients.-Crafting business proposals and contracts to draw in more revenue from clients.-Negotiating with clients to secure the most attractive prices.-Equipping staff with the skills needed to enhance sales.-Reviewing clients' feedback and implementing necessary changes to ensure customer satisfaction. Show less

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  Raya cx

  Nov 2019 - Jan 2020

  Recruitment specialist intern

  -Create a job advertisement on relevant social media pages.-Source & Screen qualified candidates.-Conduct phone interviews & profile candidates English level.-Schedule final interviews for qualified candidates Followup with candidates until the training & deliver feedback.

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  Self employed

  Oct 2020 - Jul 2023

  Recruitment/talent acquisition & business development consultant/freelancer

  -Receives hiring requests from the client/employer-Create a job advertisement with a google forum, if applicable on relevant social media pages oronline job board platforms/websites.-Source & Screen qualified candidates-Conduct structured phone interviews, face to face interviews, meeting interviews & online interviews.-Enters data of accepted candidates of the first interview on a separate excel sheet attached with the CV if applicable & mail it to the employer.-Schedule a face to face interview with the client/employer for the candidate.-Deliver the feedback to the candidates via phone or email.-Offer language courses for non qualified candidates seeking callcenter language jobs.-Delegate tasks and set project deadlines.-Oversee day-to-day recruitment team's operations and performance.-Do regular performance evaluation.-Train new recruiters.Notable Clients:-Raya Outsource (Mass hiring Recruiter)-Tabeby Online (Business Developer& Recruitmener)-Teleperfomance Academy (Language speakers Recruiter)-Guide Academy (Languages speakers Recruiter)-CallPoint (English speakers Recruiter)-Filkhedma (Blue collar recruiter)-EGGEEC -6 months project in the New capital- (Recruitment lead)-Ramonda Brokerage (Realestate sales recruiter)-Infinity Brokerage (Realestate & insurance brokers recruiter)-ICall (English speakers telesales recruiter)-Shefaa (Technical Talent Acquisition Consultant)-Aqlam (Technical Recruiter)-Recruitment Experts (Recruitment Consultant, Headhunter & Freelancers team leader)-Atheneum Partners - USA (Global Freelance Recruiter)-Excis - USA (Global Software Developers Technical Recruiter)-Admireworks (Global Marketing Talent Acquisition Specialist)-EGYCHAM (Talent Acquisition Lead)-Jordan Ledger LTD UK (Recruitment Consultant) Show less

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  Guide academy

  Apr 2022 - Oct 2022

  -Receives hiring requests from my manager, deliverto team of recruiters-Create a job advertisement & attach it to a google forum, if applicable on relevant social media pages oronline job board platforms/websites.-Source & Screen qualified recruiters as well as outsourced candidates-Conduct structured phone interviews & face to face interviews .-Enters data of accepted candidates of the first interview on an excel sheet & the CV in the cv bamk if applicable.-Deliver the feedback to the candidates via phone & email.-Offer language courses for non qualified candidates seeking callcenter language jobs.-Delegate tasks and set project deadlines to other recruiters.-Oversee day-to-day recruitment team's operations and performance.-Train new fulltime recruiters & freelance recruiters. Show less -Create a job advertisement with a google forum, if applicable on relevant social media pages oronline job board platforms/websites.-Source & Screen qualified in-source candidates "Trainers, Sales & Recruiters" aswell as out-source candidates "Customer Service Agents, Telesales, RTM & Teamleaders..etc"-Conduct phone interviews & profile candidates English level-Offer language courses for non qualified candidates seeking offshore callcenter's / language jobs.Schedule final interviews for qualified candidates -Followup with the outsource candidates until the 3rd day of training & the in-source candidates until their final interview & deliver feedback.-Overachieve requested outsourcetarget for extra payment. Show less

  • Recruitment Team leader (Freelance Team)

    Jul 2022 - Oct 2022

  • Senior Recruiter

    Apr 2022 - Jul 2022
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  Oxford english academy global

  Aug 2022 - Mar 2023

  English second language instructor

  -Teaching the trainees basic English language skills with the aim of progressing to an advanced level in term of speaking & listening, which is pronunciation, fluency and listening skills in the later stages of the course.-Keep track of student progress and customize individualized plans for students with special requirements.-Create a positive class environment and encourage students to reach their learning goals.

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  Concentrix

  Oct 2023 - Mar 2024

  Shipping & delivery support representative

  -Ensure successful deliveries customers and shippers by supporting customers, drivers, shippers, and Delivery Service Partners (DSP). -Provide value by combining expertise in transportation services with the scale and support infrastructure of Customer Service to achieve our mission of enabling successful deliveries, gathering intelligence to prevent future delivery problems, and preventing unnecessary concessions.

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  Jordan ledger ltd

  Jan 2024 - now

  Talent acquisition lead

  - Developed and implemented talent acquisition strategies to align with business objectives, improving overall recruitment effectiveness for global markets- Led sourcing efforts across multiple global markets, utilizing job boards, social media, and networking to attract high-quality candidates.- Managed the end-to-end recruitment process, including job postings, candidate screening, interviewing, and selection, ensuring a seamless experience.- Provide blue-collar jobs to Ukrainian asylum seekers in the UK.- Collaborated with upper management and regional offices to identify hiring needs and tailor recruitment solutions to various regions.- Enhanced employer branding globally by managing the agency’s online presence and recruitment marketing efforts.- Ensured compliance with international labor laws and regulations, including visa and work permit requirements.- Analyzed recruitment metrics, such as time-to-fill and cost-per-hire, to drive continuous improvement and provide detailed reports to senior leadership.- Led and mentored the talent acquisition team, fostering professional development and achieving recruitment goals.- Utilized and managed recruitment technologies and tools to streamline processes and improve efficiency.- Ensured a positive candidate experience throughout the recruitment process, from initial contact to onboarding and exit interviews. Show less