
Timeline
About me
Customer Success Account Manager at Microsoft
Education

Meddic academy
-Introduction to meddic
Coventry university
2018 - 2022Bachelor of arts - ba business management first class honours
Experience

Mcdonald's
Oct 2016 - Jul 2017Customer service assistantHelping customers on the kiosks when they were first introduced which helped me develop my communication skills as I had to explain how to use themDealing with customer queries and answering questionsEnsuring stock levels were maintained

Tesco
Nov 2017 - Jun 2018Checkout assistantDealing with customer requests, answering questions and serving customersEnsuring that all items were processed correctly and taking payments for goodsCashing up tills at the end of a shift and ensuring no discrepancies occurred

Coventry dynamite
Jul 2018 - Jul 2020CoachTeaching athletes new skills so that they can further develop in the programmeCreating routines for the two teams that I coach while helped me think more creativelyEnsuring a safe environment for all the athletesAdministering first aid when necessary

Microsoft
Jul 2020 - nowCustomer Success Account Manager
Sept 2022 - nowMicrosoft Learn Student Ambassador
Apr 2021 - Jul 2024FY21 Events and Planning Lead
Sept 2020 - Aug 2021Global Compromise Recovery Resource Manager
Jul 2020 - Aug 2021
Licenses & Certifications
- View certificate

Microsoft certified: azure fundamentals
MicrosoftMay 2021 - View certificate

Prosci® fundamentals of change management
ProsciSept 2020 - View certificate

Copilot for m365 achiever badge - fundamental
MicrosoftJan 2024 - View certificate

Microsoft certified: power platform fundamentals
MicrosoftMar 2021 - View certificate

Microsoft certified: dynamics 365 fundamentals (crm)
MicrosoftMar 2023 - View certificate

Microsoft certified: security, compliance, and identity fundamentals
MicrosoftOct 2022 
Introduction to meddic
Meddic academy- View certificate

Microsoft certified: azure ai fundamentals
MicrosoftMay 2021 - View certificate

Accessibility in action
MicrosoftAug 2020 - View certificate

Microsoft 365 certified: fundamentals
MicrosoftAug 2020
Honors & Awards
- Awarded to Jason CleaverMicrosoft Learn Student Ambassador Microsoft Apr 2021 Description = Learn Student Ambassadors are a global group of campus leaders who are eager to help fellow students, create robust tech communities and develop technical and career skills for the future.https://studentambassadors.microsoft.com/certificate/28645505-df01-4a1f-b06b-3fe4978b2ad9
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