Experience

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  Amazon

  Sept 2020 - May 2022

  Retail associate

  • Monitored pricing parameters of products comparing other competitors in US region. Involve audit operations ensuring that Amazon's prices remain competitive in the online marketplace.• Utilizing Excel formulas, lookup functions, and pivot tables to analyze 800 - 1200 product parameters per day and generates reports for stakeholders.• Implemented 20+ automated process enhancements within a year to streamline process, resulting in a 7% increase in process efficiency. Received top ideator award for the year. Show less

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  William hill

  Feb 2024 - now

  Customer service representative

  • Interact face-to-face with over 100 customers daily, clearly explaining product advantages, profit potential, and low-risk nature. Utilize effective communication techniques to bolster client retention and drive inbound sales.• Manage and foster relationships with a diverse portfolio of 50+ clients, maintaining regular engagement, achieving high retention rates, and promptly addressing inquiries and issues while adhering to prescribed protocols for upselling and conflict resolution.