Experience

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  Softgreat

  Nov 2019 - Jan 2020

  React developer

  • Developed user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack.• Collaborated with the development team to design and implement front-end solutions.• Assisted in troubleshooting and debugging software issues to improve overall product quality.• Participated in code reviews and provided feedback to optimize code efficiency and maintainability.

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  Forex club

  May 2020 - Mar 2021

  Customer success advisor

  • Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner.• Conducted onboarding sessions and training for new clients to ensure successful platform adoption.• Proactively identified opportunities to upsell and cross-sell products and services.• Monitored client satisfaction and implemented strategies to enhance customer experience.

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  Softswiss

  Mar 2021 - Jun 2024

  Project manager

  • Lead projects from initiation to closure, ensuring successful delivery within scope, budget, and timeline.• Manage internal projects for platform modernization, RACI matrices, risk management plans, WBS, roadmaps, stakeholder analysis, reports, and financial plans.• Coordinate with cross-functional teams to define project requirements and deliverables.• Proactively identify risks and develop mitigation strategies to ensure project success.• Facilitate effective communication and collaboration among project stakeholders.• Manage project resources, including human resources, to ensure efficient project execution.• Monitor project budget and expenses, track project costs, and implement cost-saving measures where necessary.• Develop and maintain project documentation, including project plans, schedules, and reports, to ensure transparency and accountability throughout the project lifecycle. Show less

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  Nda

  Aug 2024 - now

  Product manager