Experience

• 

  Schlesinger associates

  Nov 2011 - Feb 2013

  Qualitative associate

  · Responsible for recording all interviews and signing in respondents.· Assisted clients with all requests that were needed for them to complete their task.· Maintained and organized the facility as needed.· Responsible for upscale customer service.

• 

  State farm

  Sept 2013 - Jun 2014

  Customer service representative

  • Handled large call volumes and generated leads for sales team.• Assisted customers with bill payments and handled any troubleshooting.• Opened office daily and ensured it was ready for business. • Responsible for training all new hires on company policies and procedures. • Performed administrative tasks such as handling phone calls, processing mail and maintaining calendar for supervisor.

• 

  Tiffany & co.

  Oct 2014 - now

  • Provide valuations documentation according to established guidelines, including: processing insurance documentation for Tiffany & Co. merchandise, including Diamond Certificate Packages, New Sale and Retail Price Update.• Maintaining the integrity of customer information by reviewing sales transaction history and confirming ship to addresses.• Provide all corresponding documentation according to established guidelines.• Researching merchandise details to create accurate descriptions by applying knowledge of jewelry and gemological terminology.• Researching available resources and systems to determine the most accurate methodology to establish the most accurate retail replacement value in the appropriate currency.• Ensuring that orders are moved to the appropriate status within the established timeframes.• Document order/customer specific information on the memo screen and proactively communicate to management any deviation from existing guidelines.• Review Pilot program remount loose diamonds. Show less - Accept customer merchandise for repair, valuation, special order, engraving, embossing or etching. - Demonstrate a thorough working knowledge of company policies and procedures, product and service offerings and how various departments work and interact. - Maintain a professional approach during all face to face interactions with all customers, performing necessary customer follow-up in a timely manner and assisting with the opening and closing of the department assuring accuracy with the POS terminals.- Build relationships and personalize future client development opportunities to provide an elevated experience in all customer interactions. - Independently resolve all customer issues to create an exceptional customer experience in every interaction.- Establish “average wait times” are met and maintained on a weekly, monthly and quarterly basis.- Train, develop, and assess seasonal employees for the holiday season.- Performed cross training with the vault and New York Service Center. This involved handling and follow up on merchandise transfer requests. Process point of sales quickly and accurately. - Manage all in-store transfers and ensure store is in compliance with company record retention guidelines.- Provide support and assistance to management and all co-workers with special assignments. Show less

  • Valuation Analyst

    Dec 2017 - now

  • Customer Service Representative

    Oct 2014 - Dec 2017