Experience

• 

  Shoprite

  Jun 2015 - Mar 2020

  Provide accurate customer assistance under time restraints; answer phones; page departments; process customer reimbursements; issue credits and rainchecks; clearance of returned checks; ID verification for lottery and tobacco purchases; balance register monies and record findings; multitasking while overseeing various employees Count up all the register tills every few hours; do register pick-ups; record register monies and record findings; multitasking; assist with front end management

  • Frontend Manager

    Jan 2016 - Mar 2020

  • Bookkeeper

    Jan 2016 - Mar 2020

  • Customer Service Courtesy Clerk

    Jan 2016 - Mar 2020

  • Store Cashier

    Jun 2015 - Jan 2016
• 

  Panetta studios

  Sept 2018 - Jul 2019

  Sound engineer

  Responsible for opening and closing studio; set up necessary equipment for clients; maintain on-call availability; organize archives of past work; take notes and make changes promptly; interact with clients via, phone, e-mail and Skype; assist with scoring music; record live sessions; edit audiobooks, podcasts, commercials, radio ads, and film dialogue; experience with Pro Tools, Logic Pro X and ATMOS.

• 

  Aucera

  Mar 2020 - now

  In this role, my current responsibilities are:• Lead and manage centralized recruiting teams, overseeing key performance metrics such as applicants show-rates both brick and mortar and virtual, and QA monitoring.• Supervise and support offshore staff, ensuring goals and metrics are met and resolving any tech-related issues.• Manage bilingual recruitment efforts, including interviewing, language certification, tech setup, and training/staging coordination.• Oversee candidate screenings and lead management for a client, ensuring high-quality candidates for open positions.• Handle interviews, background checks, drug screenings, and onboarding for new hires on-site in home office branch with a focus on 30-day retention.• Manage virtual and in-office staff to ensure successful onboarding and goal alignment.• Act as tech staging coordination point person for any direct work from home hires in home office • Proactively take on additional assignments, such as supporting other client hiring efforts and creating client tracking spreadsheets • Develop and implement processes to improve recruiting strategies for future growth.• Maintain team morale and energy to foster a positive, results-driven environment.• Assist with agency hiring and collaborate on special projects to support company needs. Show less In this role, my responsibilities consisted of:• Managing 25+ call center representatives & their metrics• Managing all program related metrics such as calls per hour, average handle time, & quality assurance• Scheduling coordinator for 40+ staff members• Development & coaching sessions to further build leadership skills for employees • Program supervisor; Handling escalated calls in client system, providing feedback, coordinating with different clients across the company Show less

  • Senior Talent Acquisition Specialist

    Jul 2023 - now

  • Recruiting & Retention Manager I

    May 2022 - Jul 2023

  • Senior Coaching Specialist

    Jul 2021 - May 2022

  • Coaching Specialist

    Aug 2020 - Jul 2021

  • Floor Mentor

    Jul 2020 - Aug 2020

  • Inbound Customer Service Representative

    Mar 2020 - Aug 2020