Experience

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  Cyber city teleservices

  Jul 2003 - Mar 2006

  Quality assurance analyst, customer service, sales and technical support representative

  Quality Assurance Analyst - InfomercialAnalyze Agent's Calls and Orders if it passed the Project Guidelines and Client Directives and approves and cancels orders. The skills I learned and developed are customer service and listening.Tech Support - Direct TVResponsible for closing the completed jobs of Direct TV techniciansAssists Direct TV customers on their queries regarding the time of arrival of the techniciansResponsible on the Rescheduling of Appointment, Canceling, and Door Tagging of jobsAssists Spanish technicians and customers on their concerns Show less

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  Epldt ventus

  Jun 2006 - May 2007

  Advance technical support representative

  Trouble shooting for remote controls, televisions or satellite signals, scheduling of appointment for technicians.

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  Hsbc

  May 2007 - Dec 2008

  Financial adviser

  Helping and educating Card members to maintain and protect their credit standing.

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  Citi group financial co

  Feb 2009 - Aug 2009

  Customer solutions officer

  Answers Card member’s queries about their credit card statement and give solutions on how to protect their account.

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  Channel services group (csg)

  Nov 2009 - Sept 2010

  Customer service representative

  Microsoft AccountCall Microsoft Partners and make them aware about the latest programs and benefits.

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  Convergys

  Nov 2010 - May 2012

  Technical support agent

  Answers customers queries about their bill, troubleshoot cable, phone and internet issues and selling other services.

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  The district north point - ayala malls

  May 2012 - Dec 2013

  Operations associate

  To assist the Operations Manager in the administration of leases, evaluation ofprospective tenants and processing of merchants requests, all working within thefinancial parameters set by management.

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  Dbj furniture limited

  Aug 2014 - May 2015

  Adminstrative assistant

  • Match supplier bills to purchase orders and highlight anomalies.• Perform processing, checking and monitoring invoices to ensure accounts being processed are legitimately ordered.• Data entry of invoices and credits into the company system.• Monthly creditor reconciliation of invoices to statements.• File paper accounts documentation in a timely and accurate manner.• Match credit card receipts to credit card bills and identify/report on any anomalies.• Data entry and quality control of the client/job database as required.• Support for Admin team in busy times (clear company mail box and depositing banking, filing as required, etc).• Environmental Audit Support (updating documentation, indexing files, electronic and paper filing in a timely and accurate manner). Show less

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  Tofu shop

  Sept 2014 - Jun 2015

  Assistant staff

  To assist the Owner of the Tofu Shop in all the types of work in the Tofu Shop. The skills I learn from my job are: Customer service - assisting the customers of their needsOrganizing of products in their shelvesChecking and receiving of deliveriesHeavy lifting of deliveries (sack of rice, sugar, boxes of bottled water, sodas, etc.)Receiving payments in the cashierCleaning the work area and the pantry

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  Hrv

  May 2015 - Aug 2015

  Customer service advisor

  Assisting HRV customers through troubleshooting, scheduling service service appointment and answering other queries. Assisting Data Entry work.

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  Westpac

  Aug 2015 - Dec 2015

  Service desk analyst

  Responsible for acting as the first point of contact for all customer (internal) calls in relation to Service Desk and IT related issues.The team is responsible for ensuring all IT related issues are appropriately logged and resolved (First Contact Fix) or assigned to the respective 2nd level Support teams.

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  Asb bank

  Feb 2016 - May 2016

  Contact centre representative

  Assisting with Netcode payment releases subject to security questions.Resetting online banking username and passwordAnswering other inbound queries.

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  Concentrix limited company

  Dec 2016 - Oct 2018

  Senior technical support specialist

  Provide first level technical and customers:• Diagnose a customer’s technical enquiry • Resolve a customer’s technical request, when possible, in a single telephone call using troubleshooting protocols. • Handle enquiries from customers via the telephone using appropriate telephone manner.• Actively listen to customer enquiries and provide customer with appropriate technical and/or operational solution. • Escalate customer enquiries to other departments where the enquiry cannot be resolved by the Technical Support Specialist. • Promote support related products and service.• Process any sales made for support related products and services.Maintain and update documentation and records:• Enter customer registration information into the database.• Enter notes about the customer enquiry and solution provided into the database.• Process sales in the database for support related products and services.• Follow client’s protocols and procedures • Follow Concentrix processes and proceduresMaintain and update knowledge of supported products and operational procedures:• Attend meetings and training to maintain knowledge of products and services (technical & operational) • Research relevant internet and intranet sites and database to keep knowledge of products, services and operational procedures up-to-date Show less

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  Interislander

  Oct 2018 - Apr 2019

  Cabin crew

  • Welcome and connect with every customer, discovering their needs and appropriately suggesting products to enhance service and increase sales.• Customers receive individual care and attention at every opportunity – their everyday and special needs are anticipated and satisfied.• Ensure customer are kept fully informed in the event of delays or disruptions.• Deal with customers affected by delayed or disrupted sailings in a helpful and sympathetic manner.• Carry out cleaning duties in accordance with the specification outlined in the Interislander Administration Manual.• Feedback from customers is welcomed and actioned as per the procedures outlined in the Administration Manual.• Food products are managed effectively and efficiently in respect of stock rotation, removal and wastage.• All food safety requirements and procedures are consistently applied in food handling and preparation.• Participate in the Food Preparation roster.• As directed assist in the preparation and serving of food for functions.• Merchandise displays are kept full, tidy and attractive.• Maximise retail sales and customer satisfaction through comprehensive product knowledge, purchase recommendations and add-on/up-selling.• All cash handling and transactions are carried out in line with cash handling policies and procedures as outlined in Section 8.17 – 8.25 of the Administration Manual.• Ensure POS, Till, EFTPOS EDC and foreign exchange transactions are completed with minimum of errors. Show less

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  Silc ltd

  Apr 2019 - Nov 2022

  Support worker

  People We SupportAssistance for people to maintain their physical well-being.* Ensure people keep good physical health following identified plans for health interventions.* Support people to maintain good personal hygiene and physical appearance.* Assistance with eating and drinking when required.* Assistance to transfer when required (Assisting people with a physical disability to move from place to place, from bed to wheelchair into, and out of the bath, etc.* Assisting people with mobilisation when required (basic movement and stretching).Assistance for people to sustain their emotional well-being.* Support to maintain and develop personal relationships with family and friends.* Assisting people to access their community, going shopping, to clubs, to recreational, leisure and work activities to enable them to be connected to their community.* Ensuring people have meaningful activities in their lives, both of their home and their community.* Ensure people are supported to make informed choices about their lives and able to develop skills and competencies as they choose and are able.Assistance for people to manage their home and safety.* Assistance with meal preparation.* Assistance with household management, bed making, dusting, laundry etc.* Assistance with finances, budgeting, money management, shopping, banking etc.* Reporting issues of or assisting with home maintenance. Show less

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  Visionwest community trust

  Mar 2021 - Sept 2021

  Support worker

  Assisting our clients to live as independently as possible in their homes with a range of different tasks that include:Household tasks – cleaning, vacuuming, laundry, etcMeal PreparationPersonal care – showering, toileting, dressing, etcMedication oversight – prompting/supervising clients with medicationMobility assistance – assisting client’s mobility with walking frames, hoists, etcDependent on each client's care plan. We enable clients to have the opportunity to succeed at the activities of daily living which promote dignity, self-respect, and maintaining the client's quality of life and abilities. Show less

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  Connexu

  Nov 2022 - now

  Community facilitator

  People we partner withEnsure changes in environmental and health conditions of the people we partner with are accurately identified, documented, and reported to senior staff. Assisting with personal cares.Working with disabled partners and therapists to extend abilities. Supporting outings in the community for leisure and education and; Completing daily household tasks. Assist the people we support in planning and implementing programs that achieve their goals.