Experience

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  Cvs health

  Nov 2011 - Dec 2013

  Pharmacy technician

  • Enhanced ability to multitask in a fast-paced environment and work under pressure in a high volume store• Exhibited excellent attention to detail by completing weekly cycle counts, drug inventory, and placing truck order deliveries• Engaged customers with friendly service and helpful attitude when giving assistance in finding the best drug coverageoptions

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  Mcrae family dental

  Aug 2014 - Jan 2015

  Extern

  • Accompanied a dentist and observed daily protocol, professional etiquette, and client-company confidentiality• Assisted with performing oral x-rays of patients• Observed and prepared trays for oral surgical procedures

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  Boys and girls club

  Jan 2016 - May 2016

  Mentor- uga leadership internship

  • Ensured the safety, health, and welfare of children ages 6-18 comprised of 11 Clarke County schools• Assisted children with homework and school-related projects• Organized safe, fun, and educational activities such as talent shows and holiday events

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  Thrive youth development incorporated

  Mar 2016 - May 2016

  Fundraising coordinator

  • Produced a GoFundMe fundraiser campaign for a non-profit organization• Used Facebook, Twitter, and Mail Chimp to educate and bring awareness to the organization's mission and purpose• Created promotional videos and wrote compelling stories designed to increase the outreach and efficiency of fundraising

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  University housing - the university of georgia

  May 2016 - Aug 2016

  Resident assistant

  • Oversaw 30 residents and ensured a safe learning community by supporting, communicating, enforcing, and abiding by all university policies, procedures, and regulations• Used teamwork to plan and promote building and community-wide programs for up to 1,200 attendees• Effectively handled confidential conflicts and crises when needed

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  Cvs health

  Feb 2017 - Feb 2018

  Pharmacy technician

  • Enhanced ability to multitask in a fast-paced environment and work under pressure in a high volume store• Exhibited excellent attention to detail by completing weekly cycle counts, drug inventory, and placing truck order deliveries• Engaged customers with friendly service and helpful attitude when giving assistance in finding the best drug coverageoptions

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  Surgical information systems

  Jan 2019 - Jan 2021

  Client support analyst

  • Trained end users and administration on ASC clinical and billing practices including application modules such as scheduling, patient registration, inventory management, and reports. • Assisted implementations team with coordinating and scheduling application upgrades by identifying and communicating with key contacts within facility administration.• Provided clear and concise interpersonal communications, both verbally and written, to clients.• Maintained detailed records on client work including communication transactions, problems, remedial actions taken, and issue resolution. • Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve issues or to provide technical assistance and support to a group of remotely based clients.• Identified client-associated risks or possible issues with systems and presented opportunities for the solutions to be improved or for the services for billable work.• Addressed clients’ application issues and set realistic expectations with a timeline and budget for issue resolution. Show less

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  Athenahealth

  Feb 2021 - now

  Customer success manager