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Soumya Das

Soumya das

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location of Soumya DasVishakhapatnam, Andhra Pradesh, India
Phone number of Soumya DasView Mobile No.
Followers of Soumya Das146 followers

  • Timeline

  • Skills

    Auditing
    Bpo
    Banking
    Financial risk
    Business analysis
    Credit risk
    Team management
    Process improvement
    Plc
    Operations management
    Risk management
    Business analytics
    Business process
    Training
    Change management
    Sla
    Business process improvement
    Management
    Outsourcing
    Retail banking
    Mis
    Service delivery
    Auditor
    Crm

  • About me

     Results-oriented professional with proven success of 12 year’s client relationship management and process management in banking & financial services.  Worked with HSBC Global Resourcing, Service Delivery unit, Kolkata as Process Trainer & Quality Auditor, Mortgage Services.  Professional with proactive approach to customize banking/financial solutions and ideas.  Excellent interpersonal, communication and organizational skills, with proven Leadership abilities in team management, customer relationship. Areas of Expertise include:  Business Analytics & Process Improvement.  Operations Management & Team Management.  Credit Appraisal, Operational & Financial Risk Management  Quality Audits & Error Analysis. 

  • Education

    • Kiit school of management

      2003 - 2005
      Master of business administration (m.b.a.) banking & insurance mgt.

      MBA

    • Ravenshaw (autonomous) college

      2000 - 2003
      Bachelor's degree commerce accountancy (hons.)

      B.Com (Accountancy Hons)

    • Ravenshaw (autonomous) college

      1998 - 2000
      +2 / 12th commerce

      Commerce - Accountancy (Honours)

    • Stewart school, cuttack,orissa

      1994 - 1998
      10th icse

    • Kiit school of management (ksom), bhubaneswar

      -
      Master of business administration - mba banking and financial support services

  • Experience

    • Ibm

      Oct 2005 - Dec 2006
      Senior executive - customer service

       Managed incoming calls catering to the needs of customers of a leading telecom giant.  Handling escalation calls for team members when required. Awards & Recognition:  Rewarded as the Top Performer in different monthly & quarterly R & R events.

    • Hsbc

      Dec 2006 - Oct 2015
      Process trainer & quality auditor

       Promoted as Quality Auditor & Process Trainer for Training Academy, Mortgage Services with effect from May’14. Undertaken the responsibility of Quality Audits & Error Analysis for the Operations team so as to ensure that the required Performance Level Agreement (PLA) & Service Level Agreement (SLA) is achieved by the team. Responsible for providing process training to new employees ensuring smooth & timely completion of their Learning Curve. Undertaken & completed different process improvement projects which has led to increase in efficiency by reducing the turn-around time & giving huge costs saving to the business. Organized Compliance Audits on the production floor to ensure adherence of compliance policies and Information Security guidelines of the company. Promoted as Subject Matter Expert (SME) in January 2013 for the Redemptions & Account Closures Team. Authored and updated different types of MIS on a daily & weekly basis & reported to the MO. Worked as Operations Executive in the Redemptions & Account Closure section of Mortgage Services of HSBC Bank Plc., UK as per the FSA regulations from January 2007 till December 2012. Worked as a Loan Specialist & processed assignments from the Business Area and ensured these accounts are processed according to the guidelines issued by the US Federal Government before it is sent to the Secondary Market from December 2006 till December 2007.  Awards & Recognition: • Recognized by different levels of management, starting from the Manager Operations to the Centre Manager & Head of Mortgage Services, HSBC Bank Plc.• Best Auditor award by the Head of Mortgage Services, HSBC Bank Plc for meeting 100% Error free & Quality targets in 2014.• Best Employee of the Year Award in Banking Operations in 2013.• HSBC Hall of Fame Award in 2013 from the Centre Manager.• Award from the Operations Manager for successfully completing the Print to File & Secure Email projects in HSBC, Kolkata. Show less

    • Icici bank

      Nov 2015 - now

      • Chief Manager

        Apr 2024 - now

      • Team Lead_Senior Manager Operations

        Apr 2021 - Apr 2024

      • Team Lead_Manager Operations

        Nov 2015 - Apr 2021

  • Licenses & Certifications

    • Credit appraisal & risk management

      Uco bank, credit department, head office, kolkata
      Mar 2005

    • Market research training

      Bajaj allianz life insurance company limited, ccc, bhubaneswar
      Sept 2004