Experience

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  Icici securities ltd

  May 2006 - Jun 2008

  Senior relationship manager

  | financial planning | Wealth management | Stock trading | Mutual funds | FD | Life & General Insurance | Mortgage servicing |Key Achievements:• Achieved Star of Excellence Award from ICICI Prudential AMC, positioned among Top three RM’s in India with a winning amount of Rs. 30000/-.• Made second highest contribution of Rs. 5.5 lac in Life Insurance business to make my centre Millionaire in Feb 2008.• Member of team awarded from ICICI Pru AMC for my contribution of Rs.56 lac in NFO 2007 & Shared “Dinner Table” with National Head. Show less

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  Hdfc bank

  May 2008 - Oct 2010

  Assistant manager (retails assets)

  | Delinquency management of Personal & Business Loan | Vendor management | People & process management | Key Achievements:• Derived collections for the assigned bucket (30-90 DPD) with resolution rate of 90-110% with monthly average of 250-450 customers.• Ranked PAN India topper 6 times in a year with all-time highest Number in the given bucket.• Spearheaded vendor’s collection team of 15-20 members of Telle callers & FOS (Feet on street) to achieve target and banking compliance. Show less

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  Unitech limited

  May 2011 - Jan 2015

  Deputy manager (crm & recovery)

  | End-to-end post sales Project life cycle management | Timely payment collection | Possession & handover of Units. |Key Achievements:• Successfully derived bad recovery pool of INR 250 crore with resolution rate of 80-90% catering 4 projects and 3000+ customers & Investors.• Executed possession and hand over formalities of more than 500 customers catering 4 projects.• Grew substantial business with the existing & new customers by Upselling and establishing strong relationship. Show less

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  Amrapali group

  Feb 2015 - Apr 2018

  Senior manager (business & customer relationship management)

  Accomplished overall post sales business and client relations management, headed banking team to fulfil the business need for housing loan servicing.Key Achievements:• Contributed housing loan disbursement of more than INR 500 crore for 6 different projects and 3000+ customers by leading a strong team of 20-25 employees.• Successfully handled 100+ HNI and corporate investors portfolio through private assets and wealth management to generate more than 100 crores of business for the company.• Maintained high collection efficiency and minimum NPA for the Portfolio of 1500+ clients & investors of developer’s subvention, assured return, buy back and rental schemes.• Executed MIS and data handling to ensure 100% coverage of post-sales activities like future demand forecasting, timely payment collection, daily possession & hand over reports and delay penalty calculations.• Reduced cost & processing errors, Automated daily reporting process to increase productivity and reduce TAT catering daily post sales need. Show less

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  Mahagun group

  May 2018 - Aug 2020

  Asst. gm (business development & customer relations)

  Accountable for Mortgage Servicing, Investor’s relations & Business Development. Leading a strong team to deliver on business KPI’s & customer experience.Key Accomplishment:• Executing excellent customer service and long-term business relationship with investors & HNI clients to deliver business revenue targets, profitability and Project commitments.• Mortgage servicing & Portfolio management of 1000+ clients & investors of developer’s subvention, assured return, buy back and rental schemes.• Increasing sales through target-oriented campaigns for B2C (business to consumer) & B2B (business to business), lead generation, marketing, networking and upselling to existing customers.• Data management to ensure 100% coverage of post-sales activities like future demand forecasting, timely payment collection, booking offers & specification and delay penalty calculations.• Accountable for coaching, developing, motivating & retaining team members.Key Achievements:• Contributed 10-15% of company’s total revenue annually. • Increased rate of meeting monthly collection deadline from 60-70% to 90-100%.• Reduced clients churning/Booking cancellations to 60-80% by timely dispute settlement, unit shifting & NPA management. Show less

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  Jnc constructions pvt ltd. (grc projects)

  Aug 2020 - Jul 2022

  Hod-avp (marketing, sales & crm)
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  Upscale marketing

  Jan 2022 - now

  Founder

  After more than 16 years of honing my skills in sales and marketing within esteemed corporate environments, I started delivering quality lead generation and demand generation services. Leveraging my expertise in Search Engine Marketing (SEM), Social Media Marketing (SMM), and Search Engine Optimization (SEO), I craft tailored strategies to ensure optimal results for my clients. My passion for driving performance and achieving tangible outcomes has allowed me to build a reputation for excellence in the realm of digital marketing. Whether it's amplifying brand visibility, boosting conversion rates, or maximizing ROI, I thrive on delivering impactful solutions that propel businesses forward. Show less