Aishwary Bohra

Experience

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  HCL Technologies Ltd

  Aug 2009 - Jun 2012

  Subject Matter Expert
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  IGATE Global Solutions

  Jun 2012 - Dec 2013

  Senior Analyst

  Operational Tasks Handled in SCCM 2007:Provide primary Tier Operational 2 support for escalated incident tickets related to Windows Systems Tasks Such as:• Agent configuration.• Site system configuration.• Site system deployment.• Collection configuration.• Custom reporting and dashboard configuration.• Patching and fixing of SCCM environment.• Daily monitoring of SCCM environment functionality.• Resolving all performance and functionality issues in SCCM.• Oversee and perform routing patching (SCCM and WSUS) and maintenance of Windows 2003, 2008 Server and Windows XP and Windows 7 Desktop Systems• Provide Operational SCCM 2007 Support for SCCM Package/Collection Creation and Deployment- Other Tasks Handled• Managing Incidents based on Priority and Impact for various Incidents reported by Users• Worked on “Saves”, a Pro-Active Problem Management Concept, to Avoid Major incidents.• Transitioned to Microsoft O365 from Microsoft BPOS• Worked on BlackBerry Enterprise server on account creation, deletion, modification issues.• Expertise in Active Directory users and groups creation, management. User rights and permission, disabling and enabling accounts, file and folder permissions. • Preparing various client based reports like Monthly Dashboard, RCA on incidents and Escalations.• Interacted with the Client on a Daily basis to cover up the gap between the Delivery and Requirement by the Client, using the Continuous Service Improvement Concept.• Managing Queue and Ticket Assignment Show less

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  HCL Technologies Ltd.

  Feb 2014 - Nov 2015

  Senior Technical Specialist - SCCM Administrator

  Patch Deployment (Client & Server), App & package Deployment, OSD, Reporting on SCCM 2007 & 2012, SQL ReportingDaily monitoring and remediation of SCCM environment functionality

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  1E

  Nov 2015 - now

  Implement and Support businesses with 1E Software Solutions such as Nomad Branch, Shopping, AppClarity, Tachyon etcatera..MS 70-703 Certified (2019)

  • Escalation Engineer

    Apr 2022 - now

  • Application Support Engineer

    Nov 2015 - Jul 2022