Eric Lu

Experience

• 

  RBC Epic Founders Program

  Apr 2021 - Jul 2021

  Frontend Developer

  • Awarded 1st place at the University of Windsor hackathon and joined RBC’s startup accelerator program by developing an Android and IOS app that enhances campus connectivity• Implemented a dynamic calendar system in Uni-Maps using Flutter and Google Maps API, allowing for the creation, storage, and map-based visualization of school and club events• Authenticated users using Firebase, ensuring that accounts required different permission levels

• 

  ECompliance (Alcumus)

  May 2021 - Aug 2021

  Customer Success Analyst

  • Automated key processes containing thousands of client data from CRM Salesforce and Looker with VBA, vLookUp and Pivot Tables, increasing efficiency by 3-5 hours per sheet; tool was presented to management

• 

  Atura Power

  Jan 2022 - Apr 2022

  Business Process Developer

  • Extracted real-time powerplant statuses from Microsoft SQL Server using SQL and RESTful APIs, displayingthem via a web app for the senior leadership team to aid in decision-making• Enabled multi-way communication of emergency contact information between the users using React, Node, WebSockets, and HTTP methods

• 

  PepsiCo

  Sept 2022 - Dec 2022

  Developer

  • Saved 40 hours per period by developing a Python script to download and sort 3000+ product layouts from over 15 retail chains, leading to updated information for sales teams• Created error handlers in the PDF download process, enabling restarts from the point of failure to prevent full program reruns due to user or interface inconsistencies, saving 10+ hours of lost progress• Collaborated closely with business teams to troubleshoot and bugfix e-commerce revenue errors resulting from several program index changes Show less

• 

  Ingenico

  Sept 2023 - Dec 2023

  Software Developer

  • Engineered dynamic responses in AI chatbots through Javascript and API calls aligning responses with current payment terminal settings which reduced support team calls by 25%• Implemented managing void transaction settings on Android payment terminals, allowing clients to configure their terminals, resulting in a 12% increase in efficiency when deploying new terminals• Identified and resolved a major Wi-Fi Android app crash with Java and Kotlin

• 

  EASICloud Corporation

  Feb 2024 - now

  Software Engineer

  • Spearheaded solving dashboard configuration issues with a React and Flask tool for mass modification;enabled widget customization, RESTful API integration, and hosted on Google Cloud Platform, reducingrepetitive tasks to one action and increasing efficiency by 95%• Integrated Python functions to edit, save, and apply JSON files as configuration files to the base product