Engr. Faisal Hayatt

Experience

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  Zigron Inc.

  Jul 2009 - Nov 2010

  Assistant System Administrator

  CISCO equipment Controlling virtual LANS and inter VLAN communication. Installation, testing and commissioning of Cisco equipment’s. Configuration and Installations of wireless excess points and routers.Window Configuration and maintain of “DNS & Active Directory Services” on server 2008. GPO ,account management and Configuring Disk Quota on NTFS partition.

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  PTCL

  Feb 2010 - Jan 2013

  IT Support Engineer

  Job responsibilities:Administering & designing LANs, WANs internet/intranet, and voice networks.• Analyzing & developing key components using methodology prescribed techniques.• Communicating and negotiating with users, specialists, other staff, and suppliers.• Network connectivity troubleshooting, ping, tracer, telnet.• Responsible for communication protocols, configuration, integration & security.• Investigating, diagnosing and resolve all network problems.• Upgrading and repairing faults on CIS systems, networks & peripheral equipment.• Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.• Working with multiple technical platforms i.e., mainframe, two-tiered client-servers, and three-tieredclient-servers. Show less

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  Ciscom

  Feb 2013 - Jan 2016

  Technical Network Engineer

  • Provide In-House support for all office workstations and IT peripherals.• Provide technical support remotely and On-site to the organization users.• Looking after Overall LAN/WAN Network management• Configuration & Maintaining of Wireless Router• Creating user profiles in Active Directory & file & Data Sharing through Network• Maintaining IT related MIS in MS Excel 2007 & keeps all IT Policy and information up to date.• Replacing faulty hardware on client’s systems and servers as required• Working with Dot Matrix and Laser print management & Print server• Perform maintenance on staff accounts Add, remove, and modify accounts as required.• Responsible for technical support of PC and Network hardware & software• To fulfil responsibilities as indicated in procedures and instructions, within the framework of the quality system.• Configuration and troubleshooting of Microsoft Outlook Express, Outlook 2010 &2013• Cooperates with IT team(s) in service implementation / delivery and problem escalation.• Giving necessary training and support to the end users and being in direct contact with customers to fully understand their needs & requirements. Show less

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  Hanwha Group

  Mar 2016 - Jul 2016

  Team Leader – End User Support

  • Perform on-going hardware upgrades, and resource optimization as required. Configure CPU, memory and disk partitions as required.• Repair and recover from hardware or software failures. Coordinate and communicate with impacted Users.• Perform backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks.• Perform regular file archival and purge as necessary.• Create change and delete user accounts as per request.• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system logs, and verifying completion of scheduled jobs such as backups.• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, storage etc. in accordance with standards and project/operational requirements.• Knowledge in Applying OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.• Manage OU structure. Experience working with Quest software.• Monitor and resolve tickets via IT 360 ticketing system. Knowledge of HPSM , SCCM & Remedy ticketing tool with relationship ticketing. Show less

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  Excis Ltd

  Aug 2016 - Jan 2018

  End User System Administrator & Support

  • Provide technical leadership, guidance and direction on the design, development, security, infrastructure, testing and implementation functions of information management system to Shire users.• Excellent hands on experience in working with SharePoint• Knowledge in configuring and setting up OneDrive• Evaluates new technologies and the potential business impact, and facilitates adoption of leading technologies.• Aligns and partners with project management and solutions architect to identify potential roadblocks and develops plans to overcome them.• Assists with the development, publication, and rollout of information security, policies, procedures, standards and guidelines across the enterprise.• Suggests alternate technical solutions to meet client requirements efficiently.• Providing high level technical design, strategy roadmap development and technical architecture related to projects.• Carrying out the duties and responsibilities in compliance with the organization policies • Participating in staff training and development programmes organized by the team orDepartment.• Hands on experience while working with LANDesk Tool and Active Directory Users and Computers. • Single point of contact for all IT related issues and providing prompt and quality service witheffective communication and Technical skills.• Handling users IT queries for EAMEA region within the defined organization SLA policies and Procedure.• Single point of contact in supporting IT support and Services for offices across EAMEA region Show less

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  DimTechno

  Jan 2017 - Sept 2023

  IT Support Specialist

  • Provide technical leadership, guidance and direction on the design, development, security, infrastructure, testing and implementation functions of information management system to Shire users.• Excellent hands on experience in working with SharePoint• Knowledge in configuring and setting up OneDrive• Evaluates new technologies and the potential business impact, and facilitates adoption of leading technologies.• Aligns and partners with project management and solutions architect to identify potential roadblocks and develops plans to overcome them.• Assists with the development, publication, and rollout of information security, policies, procedures, standards and guidelines across the enterprise.• Suggests alternate technical solutions to meet client requirements efficiently.• Providing high level technical design, strategy roadmap development and technical architecture related to projects.• Carrying out the duties and responsibilities in compliance with the organization policies • Participating in staff training and development programmes organized by the team orDepartment.• Hands on experience while working with LANDesk Tool and Active Directory Users and Computers. • Single point of contact for all IT related issues and providing prompt and quality service witheffective communication and Technical skills.• Handling users IT queries for EAMEA region within the defined organization SLA policies and Procedure.• Single point of contact in supporting IT support and Services for offices across EAMEA region Show less

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  Takeda

  Jul 2018 - now

  Job responsibilities:• Managing all aspects of the dispatching process, including hiring, training, scheduling, monitoring performance, and responding to customer Query’s.• Training and supervising employees, including new Joiners in the team.• Working with Partner vendor on resource management.• Provide technical leadership, guidance and direction on the design, development, security, infrastructure, testing and implementation functions of information management system to Shire users.• Excellent hands-on experience in working with SharePoint, Creating Teams Private group etc.• Knowledge in configuring and setting up OneDrive, SCCM & LANDesk admin.• Evaluates new technologies and the potential business impact and facilitates adoption of leading technologies.• Aligns and partners with project management and solutions architect to identify potential roadblocks and develops plans to overcome them.• Assists with the development, publication, and rollout of information security, policies, procedures, standards, and guidelines across the enterprise.• Suggests alternate technical solutions to meet client requirements efficiently.• Providing high level technical design, strategy roadmap development and technical architecture related to projects.• Carrying out the duties and responsibilities in compliance with the organization policies• Experience working with procurement system Ariba.• Hands on experience while working with LANDesk Tool, HPSM, Service now and Active Directory Users and Computers.• Single point of contact as Technical Lead for all IT related issues and providing prompt and quality service with effective communication and technical skills while managing Field service teams for multiple countries across ICMEA region.• Handling & Managing end to end IT queries for ICMEA region within the defined organization SLA policies and Procedure with 99.9% positive feedback. Show less

  • Technology Support Engineer

    Aug 2024 - now

  • Technical Lead – ICMEA region.

    Jul 2018 - now