Cheryl Rowning

Experience

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  Carousel Fashions

  May 1991 - Mar 1994

  Store Manager

  Retail management, sale/event preparation, merchandising, managing loss, daily cash reconciliation, bank deposits

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  Fashion Bug

  Mar 1994 - Jul 1995

  Assistant Store Manager

  Retail management, scheduling, sale/event prep, merchandising.

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  Gantos

  Jul 1995 - Nov 1996

  Assistant Store Manager

  Retail management, merchandising, staff scheduling, sales production, cash handling

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  Rite Aid

  Nov 1996 - Jun 1998

  Assistant Store Manager

  Supervise operations in all areas of the store focusing on the photo/small electronics area, scheduling for 30-40 staff members, cashiering, Oregon lottery accounting, preparation of bank deposits, merchandising, ensuring corporate loss guidelines were met

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  US Bank

  Jun 1998 - Jan 2010

  Customer Service Manager/District Operations Specialist

  Branch operations management/audit & regulatory compliance, client service coaching/training with staff while providing excellent customer service. Support a district of 21 branches with audit and operations compliance to minimize losses and ensure operational excellence.

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  Key Bank

  Feb 2010 - Dec 2014

  Client Service Manager

  Branch operations management/audit compliance, providing superior client service, training and coaching, regulatory and federal compliance. Resolution of complex client issues with professionalism and resourceful thinking.

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  Bank of the West

  Dec 2014 - Sept 2023

  Assistant Branch Manager/AVP

  Provide audit and operational excellence for a top performing branch while demonstrating exceptional client service for a primarily affluent client base. Meet and exceed daily service quality and performance scores as well as exceeding personal sales goals to assist the branch in meeting overall goals. Lead a staff of 2 - 3 Universal Bankers and coach to sales and service expectations. Circle Of Excellence award recipient in 2016, 2017, 2019 and 2020. Graduate of the Ignite program. Member of the Branch Operations Advisory Council. Show less

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  BMO U.S.

  Aug 2023 - now

  Retail Relationship Banker

  I'm delivering exceptional service to customers and prospects by identifying needs and providing advice and guidance around financial solutions that benefit my customers. I process all types of transactions, from the most basic deposit at the teller line to processing applications for consumer and small business lending. Earned the Top Performer Award for 2023 and have been Personal Lending Certified in August of 2024. Current participant in the BMO Branch Representatives Leadership Development Program and also a PAL (Peer Assisted Learning) mentor for bankers new to the role. I also provide operations support to the branch manager ensuring that the branch will pass audits and assessments. Show less