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Emma Carroll

Emma Carroll

Hairdresser's Assistant

Followers of Emma Carroll261 followers
location of Emma CarrollDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Account Manager at ITQuotes- Efficiency in IT Procurement

  • Education

    • National College of Ireland

      2019 - 2020
      Master of Science - MS Marketing

      Completed a dissertation on the role that Instagram has on the purchase intention of luxury fashion in the Irish context. Developed multiple marketing strategies for new brands to launch in Ireland. Established an understanding on how to conduct market research.

    • National College of Ireland

      2016 - 2019
      Bachelor's Honours Degree Business Honours

      Activities and Societies: During my undergraduate degree I created a business plan for a possible future business of my own that I named "Emma's Events", another project I completed successfully was one where I created a strategy for an electrical company to enter the Irish market gaining 20% market share within their first 5 years. A live project I completed with a group entailed planning an event and creating a 'buzz' on social media for this event which I thoroughly enjoyed. Services Marketing Management, Innovation & Creativity, Entrepreneurship, Sales Management, Marketing Management, Public Relations & Social Media, Social and Organisational Behaviour.

  • Experience

    • FRINGE HAIRDRESSING LTD

      Aug 2015 - Jun 2018
      Hairdresser's Assistant

      I learned interpersonal skills and customer service skills in this position as the company was solely focused on the perfect customer experience.Greeting customers, sales, washing customers hair, answering to inquiries, assessing clients needs and requirements, stock taking, merchandising, telecommunications, cleaning and preparing clients for their service.

    • Argos

      Oct 2017 - Jan 2018
      Customer Service Advisor

      I worked throughout the entire front of the store including the checkout, customer service, the collection point and the jewellery counter. My duties ranged from serving and advising customers, helping customers on the shop floor, processing payments and refunds, prompting store cards, special offers and additional guarantees and insurance on products, providing customers with information on products pricing, specifications and availability, handling customer complaints and ensuring the shop floor was tidy. Show less

    • DYRBERG/KERN

      Jun 2018 - May 2019
      Jewellery Sales Associate

      I created content for the D/K Instagram platform which included daily stories, photo uploads and modeled the jewellery for photographs. I developed knowledge of the jewellery and made appropriate suggestions to customers. I helped customers in making decisions on what jewellery to purchase or which pieces would match a specific item of clothing best, merchandise the display windows and cabinets. I met my sales targets that were required of me. I carried out jewellery adjustments if necessary, processed payments for goods via cash and card transactions as well as issue receipts and provide information on guarantees. I guided the customer to the purchasing process by boxing, wrapping and bagging their purchased jewellery pieces and finally I would ensure all jewellery is locked away and secure in their assigned storage places throughout the day as well as end of business. Show less

    • Blackjack Promotions

      May 2019 - Sept 2019
      Sales Assistant

      I worked on various luxury skincare, makeup and fragrance counters. I provided all my clients with an unmatched retail shopping experience incorporating class, subtlety, and sophistication. While working in luxury retail at Dublin Airport I achieved and exceeded both personal and team retail sales objectives. Along with providing an unforgettable service leaving clients completely satisfied. I also ensured the counters were clean, fully stocked and I constantly upgraded my knowledge on all the products from each brand. Show less

    • Sky

      Sept 2019 - Feb 2021
      Sales Advisor

    • ITQuotes- Efficiency in IT Procurement

      Feb 2021 - now

      • Account Manager

        Jan 2022 - now

      • Sales Support Executive

        Feb 2021 - Jan 2022

  • Licenses & Certifications