Nourhan Anwar

Nourhan Anwar

Application Tester

location of Nourhan AnwarAlexandria, Egypt

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  • Timeline

  • About me

    Senior HR || Operation & Finance Specialist || Virtual assistant

  • Education

    • Alexandria University

      -
      Bachelor's degree
    • Arab Academy for Science, Technology and Maritime Transport

      2019 - 2020
      Excellent Human Resources Management and Services excellent
  • Experience

    • GC-APP testing

      May 2017 - now
      Application Tester
    • Vodafone

      Dec 2017 - Dec 2018
      Customer Service Representative

      * Handle customer complaints, provide appropriate solutions and alternatives within the time limits* Follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Promoting new services and promotions

    • World Food Relief

      Jun 2018 - Aug 2021
      Social Media Marketing Specialist
    • Nile Projects & Trading Co.

      Dec 2019 - Jul 2020
      Commercial customer service at Bridgestone

      * Assisting customers with order tracking and tires availability* Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues and complaints* Providing customers with superior product knowledge: tires models, sizes and features* Handling escalations* Dealing with dealers* Making daily calls surveys* Making daily reports* Indirect communication with company’s managers* Problem solver and drive customer satisfaction* Process orders and returns Show less

    • Pheuture

      Jan 2020 - now
      Application Tester
    • Mass Revenue

      Jun 2020 - now

      * Responsible for full cycle recruitment beginning with briefing session with the hiring manager, to initial screening, team interviews, salary negotiations, and offer * Continuously research and stay up to date on hiring trends and how best to source candidates; anticipate future hiring needs by pipelining best talent* Managed current & prospective client data in Clickup and faatora (invoicing system).* Managing daily tasks, daily and weekly reporting to the CEO* Managing Monthly Performance Evaluation reports, running evaluation meetings with the team and reporting to the CEO* Lead generation. Show less

      • Senior Operations Specialist

        Jun 2019 - now
      • Senior HR & Finance & Operations

        Jun 2020 - Nov 2022
    • Tonse Technologies

      Sept 2020 - Aug 2022
      Senior Human Resources and Operation Specialist

      * Creating company’s SOP* Creating job descriptions for the recruiting process* Hiring team members in the technical field* Managing projects and in direct communication with the clients* Managing the team and making sure projects and running smoothly and hitting due dates

    • Freelance

      Jan 2021 - Aug 2021
      Virtual Assistant
    • Qatar Foundation

      Feb 2021 - May 2023
      Virtual Assistant

      * Documents translation* Proofreading* Email templates

    • Bossert Associates

      Sept 2022 - May 2023
      Virtual Assistant

      * Manage various offline and online training projects and executive leadership coaching series * Key communication and collaboration point with different stakeholders* Review training content and support materials design* Ensure smooth run for training programs (from contracting phase to following-up after the program) and for the company organization

    • Axis Global Pty Limited

      Sept 2022 - May 2023
      Operational Specialist
  • Licenses & Certifications