Nourhan Anwar

Experience

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  GC-APP testing

  May 2017 - now

  Application Tester
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  Vodafone

  Dec 2017 - Dec 2018

  Customer Service Representative

  * Handle customer complaints, provide appropriate solutions and alternatives within the time limits* Follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Promoting new services and promotions

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  World Food Relief

  Jun 2018 - Aug 2021

  Social Media Marketing Specialist
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  Nile Projects & Trading Co.

  Dec 2019 - Jul 2020

  Commercial customer service at Bridgestone

  * Assisting customers with order tracking and tires availability* Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues and complaints* Providing customers with superior product knowledge: tires models, sizes and features* Handling escalations* Dealing with dealers* Making daily calls surveys* Making daily reports* Indirect communication with company’s managers* Problem solver and drive customer satisfaction* Process orders and returns Show less

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  Pheuture

  Jan 2020 - now

  Application Tester
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  Mass Revenue

  Jun 2020 - now

  * Responsible for full cycle recruitment beginning with briefing session with the hiring manager, to initial screening, team interviews, salary negotiations, and offer * Continuously research and stay up to date on hiring trends and how best to source candidates; anticipate future hiring needs by pipelining best talent* Managed current & prospective client data in Clickup and faatora (invoicing system).* Managing daily tasks, daily and weekly reporting to the CEO* Managing Monthly Performance Evaluation reports, running evaluation meetings with the team and reporting to the CEO* Lead generation. Show less

  • Senior Operations Specialist

    Jun 2019 - now

  • Senior HR & Finance & Operations

    Jun 2020 - Nov 2022
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  Tonse Technologies

  Sept 2020 - Aug 2022

  Senior Human Resources and Operation Specialist

  * Creating company’s SOP* Creating job descriptions for the recruiting process* Hiring team members in the technical field* Managing projects and in direct communication with the clients* Managing the team and making sure projects and running smoothly and hitting due dates

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  Freelance

  Jan 2021 - Aug 2021

  Virtual Assistant
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  Qatar Foundation

  Feb 2021 - May 2023

  Virtual Assistant

  * Documents translation* Proofreading* Email templates

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  Bossert Associates

  Sept 2022 - May 2023

  Virtual Assistant

  * Manage various offline and online training projects and executive leadership coaching series * Key communication and collaboration point with different stakeholders* Review training content and support materials design* Ensure smooth run for training programs (from contracting phase to following-up after the program) and for the company organization

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  Axis Global Pty Limited

  Sept 2022 - May 2023

  Operational Specialist