Radu Popa

Experience

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  Ericsson

  Jan 2012 - Dec 2014

  1st and 2nd Level Services Engineer

  Escalated faults and managed trouble ticketsSupervised Messaging and Core activities, including preventive maintenance and routine tasks like system backups and health checksPromptly escalated problems to vendors following Managed Services contract and vendor guidelinesProvided first level support by overseeing fault escalation, trouble ticket handling, and interfacing with Technical SupportActively resolved relevant issues escalated from the Front Office Team, ensuring prompt resolution or escalation to the appropriate system support units as per defined SLAs and OLA'sPrepared, tested, and implemented service configuration changes provided by development groups. Show less

• 

  _VOIS

  Jan 2015 - Mar 2023

  Successfully organized and executed 3 Program Increments (PIs) while leading a high-performing team of 13 Full-Time Equivalents (FTEs) in upgrading and migrating multiple databases to cloud infrastructure.Accountable for the definition and execution of the program/project, including oversight of various channels, products, systems, and departments, resulting in on-time and within-budget completion.Effectively monitored task performance within the agreed Agile Release Train (ART), ensuring seamless execution of strategic goals and adherence to milestone and release dates.Demonstrated exceptional communication skills by effectively coordinating with project stakeholders and serving as a lead representative in key governance and decision-making meetings. Show less Successfully delivered and implemented the ITSM ticketing system into a new infrastructure, utilizing a new version of systems, to serve over 17,000 users by leading and managing a team of 21 FTEs.Delivered an OSS project and efficiently decommissioned the old storage by effectively managing a team of 5 FTEs.Oversaw all aspects of Project Management, including defining scope, meticulously planning projects, managing vendors, controlling budgets, coordinating international matrix teams, and maintaining stakeholder relationships.Closed down risks and proactively addressed early issues from vendors, establishing seamless connections with infrastructure vendors, and coordinating troubleshooting sessions with stakeholders.Successfully created three partner benefit-transformed projects, one of which received the lean six sigma green belt certification.Implemented a new monitoring process with strong team accountability, resulting in partner benefits of over 300k Euros.Developed a comprehensive non-functional operational requirements checklist that governed overall delivery to operations, resulting in partner benefits of 750k Euros.Enhanced the database upgrade process to a newer software version, resulting in partner benefits of 900k Euros. Show less Proactively ensured system readiness, tools, KPIs, OLA's, SLAs, and reports for successful implementation of new life services or systemsConsolidated operational budget and tracked implementation of operations requirementsContributed to the development of the test strategy and updated operating modelsUpdated risk register and effectively communicated open issues for timely resolutionBuilt and consolidated operating models, documenting risks and obtaining sign-offAssessed and validated project documents against operational requirementsCollaborated with cross-functional teams (Service Design, Service Introduction, and Service Assurance) for smooth and successful onboarding of servicesFunctioned as a subject-matter expert for assigned services, providing guidance and support to internal and external stakeholdersProactively identified and analyzed potential risks and issues that may impact service delivery, taking appropriate actions to mitigate them. Show less

  • Project manager/Product Owner

    May 2022 - Mar 2023

  • Project Manager

    Jul 2019 - Apr 2022

  • Onboarding & Enablement Manager

    Jan 2015 - Aug 2019
• 

  CGI

  Mar 2023 - Nov 2023

  Project Manager/Product Owner

  Negotiated time and material matters with customer facing entities to secure successful bidsSuccessfully opened the Italian Market for CGI RO and developed a 2+FTEs DevOps team for the space programLed 6 cross-functional teams and 11 FTEs to deliver 2 PI's on time and within budget, resulting in a 20% increase in customer satisfaction and a 15% improvement in project efficiencyCollaborated with stakeholders to define project requirements, create user stories, and prioritize product backlogApplied agile methodologies, such as Scrum and Kanban, to increase team collaboration and enhance project delivery, resulting in a 25% increase in project success rateHandled project scope, timelines, and resources, ensuring effective communication and coordination among team members, stakeholders, and vendors, leading to a 20% increase in project profitability and client satisfaction. Show less

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  Siemens Energy

  Jun 2024 - now

  IT Project Manager