Miguel Ramos

Experience

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  Abercrombie & Fitch Co.

  May 2016 - Jan 2017

  Brand Ambassador

  • Greet customer as the walk in to the store.• Assist customers with sales and answer questions about products and merchandise.• Cashier, accept payments and provide customer receipts.• Organize stock shelves and clothing racks.• Asset protection, attention to detail, product knowledge, and visual displays.

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  Pier 1

  May 2017 - Feb 2018

  Lead Sales Representative

  • Greeted customers, educated them on the latest styles, trends and current sale promotions, selected products that best fit their personal needs. • Offered and explained benefits of the Pier 1 Rewards Credit Card. Opened new Credit Card accounts. • Processed all sales transactions and refunds accurately and in a timely fashion. • Answered customers' questions and addressed problems and complaints in person and via phone. • Promoted and processed E-commerce orders.• Maintained visually appealing and effective displays for the entire store. • Unloaded trucks, stock shelves and carried merchandise out on the floor for customers. • Marked clearance products and updated price tags to reflect current sale prices. Show less

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  Hollister Co.

  Jun 2017 - Feb 2018

  Stock Manager

  • Maintained the merchandise flow throughout the store. • Focused on keeping the store products in line with the company’s visual standards at all times.• Restocked the sales floor, rearranged merchandise shipment in the stock room.• Placed new stock in when it arrived and placed old stock out or moved it to the section dedicated to sales/clearance.• Merchandising/Visual Merchandising• Set up closets and displays during seasonal store updates, promotional sales.• Provided great customer service by anticipating and responding to customer needs.• Inspired others through a charismatic and sophisticated presence in the store; Acted as a role • model to customers and associates alike. Show less

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  Kevin Jewelers

  Feb 2018 - Jun 2022

  Office Manager

  Responsible for the Operations, Office administration, Customer Service and Sales performance of the store, such as:Greet customers in person and over the phone.Help customers with their purchase of jewelry, time pieces, repairs, custom orders.Process payments.Manage appointments.Log repairs using Excel and follow up with customer regarding their status or estimates.Create special orders & process them. Check the status and update the customer.Balance register and transactions.Process credit applications and ring up sales.Data entry.Verify and scan any required documents.Order office supplies.Check email throughout the day and react accordingly and in a timely manner.Manage multiple tasks while adhering to deadlines.Buy gold and Diamonds from customers. Meet and exceed store quotas.Ensure store was consistently a top performing store in overall sales, new credit lines, audits and inventory reconciliation.Security and fraud prevention.Pre-qualify customers and help them find the best financial plan for their needs.Clientele, network and create opportunities to make sales.Educate associates on ways to drive sales through promoting service standards, product knowledge and clerical efficiency.Recruit and train new employees.Perform quarterly and yearly performance reviews for employees.Make schedule and review weekly payroll. Submit time sheets, vacation request and sick hours.Keep track of Jewelers invoices against repairs to ensure he gets paid correctly.Organize and execute sales, designer shows and customer appreciation events.Check into weekly conference calls.Maintain visual merchandising.Manage incoming and outgoing inventory.Supervise team and delegate responsibilities throughout the staff.Implement security policies and procedures.Be proactive to prevent customer issues. In the event of a complaint, react quickly.Provide such service and care to guarantee that we build a highly satisfied and loyal customer base. Show less

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  Wells Fargo

  Mar 2024 - now

  Bank Teller