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Colleen Thomas

Colleen Thomas

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location of Colleen ThomasGreater Orlando

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  • Timeline

  • About me

    Assistant Director of Customer Relations at Florida Citrus Sports

  • Education

    • Florida State University

      2013 - 2015
      Bachelor of Science (BS) Sport Management

    • Valencia College

      2011 - 2013
      Associate of Arts (A.A.) General Studies

  • Experience

    • Florida State University

      Feb 2014 - Jul 2015

      - Responsible for the sale of ticket packages- Perform assigned tasks for supervisors- Manage the student athlete check-in for all home football game- Operate phone lines, online chats, and emails for all ticket inquiries- Provide exceptional customer service

      • Internship

        Feb 2014 - Jul 2015

      • Ticket Sales

        Feb 2014 - Jul 2015

    • Orlando City SC

      Jul 2015 - Aug 2016
      Group Sales Associate

      - Promoted from Inside Sales Representative to Sales Associate in Janurary 2016 - Made high volume of outbound sales calls - Sold season tickets for Orlando Pride and Orlando City B. - Developed strong pipelines for potential sales. Built rapport with customers. - Assisted Guest Experience Department in achieving a 91% renewal rate for the 2016 MLS season with a focus on Club level seats. - Maintained relationships with customers with follow-up calls.- Organized and developed a lobby presence in large companies in the Orlando area. Show less

    • Florida Citrus Sports

      Aug 2016 - now

      • Assistant Director of Customer Relations

        Jun 2024 - now

      • Customer Relations Manager

        May 2022 - Aug 2024

      • Member Services Coordinator

        Aug 2016 - May 2022

  • Licenses & Certifications

    • Business Specialist Certificate