Robert Cyr

Experience

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  Big Y World Class Market

  Sept 1999 - Jan 2007

  Assistant Seafood Manager

  • Started as a Bagger and progressed through Cashier, Porter, Grocery Clerk, Customer Service Representative, and finally Assistant Seafood Manager• Handled inventory levels and processed the accounting for the department• As always, people skills were at the heart of my job – both with customers and employees.

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  Walgreens

  Jan 2007 - Jul 2014

  Assistant Store Manager

  • In charge of customer service, workforce management, resource planning, and financial controls• Received multiple commendations over 7 years and 12 stores on motivating employees and creating an atmosphere of teamwork and communication• Developed a streamlined training program across the Boston West District focusing on cross training, consistent standards, and individual preparation for continual growth and promotion – resulting in a more flexible and highly efficient workforce• Rewarded 5 separate years for quality customer service for creating a customer base whom actively sought me to solve problems or address concerns • In charge of accounting for, handling, and depositing all money that passed through the store (over $10,000/day)• Proactively utilized both passive and active loss prevention tactics and led waste elimination techniques to lower in-store shrink by an average of 13% . Show less

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  United States Air Force

  Apr 2009 - now

  Equal Opportunity Specialist - NCOIC; Master Sergeant (E-7)

  Equal Opportunity Specialist NCOIC (Mar 2021 - Present)• DEOMI Certification - DEOMI Core, AF Specific EO, ADR Mediation, Civilian EEO• Enthusiastic Trainer, specializing in effective Discrimination and Harassment Prevention training• Diligent Investigator - obtaining accurate understanding of issues with preponderance of evidence and organizational regulation• Experienced in workplace climate assessment through specialized surveys, focus groups, and interviews• Adept at utilizing Alternative Dispute Resolution to resolve work center conflicts - minimizing time and financial burdens and restoring working relationships. My experience in multiple arenas provides deeper insight into potential interests and solutions to communication issues.Maintenance Operations Controller (Dec 2016 – Mar 2012)• Overcame unforeseen and unfavorable circumstances while deployed in Eastern Europe to maintain standard of excellence in operational checks of aircraft systems and replacement/repair of components, achieving a sortie generation rate of 98%• Coordinated with higher-level supervision to overhaul training program for junior enlisted personnel in technical duties, reducing average training time by 6 months• Oversaw 2nd shift maintenance production control for multinational training in the Arctic, in coordination with 4 other NATO allies, achieving an aircraft availability rate of 100% and sortie generation rate of 99.3%• Awarded 3rd Air Force Commendation Medal in 2018Avionics Craftsman (Apr 2009 – Dec 2016)• Attack Avionics Systems Craftsman for the F-15, F-16, A-10, and U2 aircraft• Achieved > 96% sortie generation rate for avionics systems while deployed in support NATO allies in the Netherlands and Bulgaria• Awarded Air Force Commendation Medals (2x) in 2012, 2016 for excellence in duty• Awarded Air Force Flight Chief Award at Sheppard AFB and Honor Graduate at Lackland AFB in 2010 for academic achievement • Secret Security Clearance. Show less

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  HyAxiom, Inc.

  Jan 2016 - now

  Lab Engineer

  Lab Engineer (Feb 2023 – Present)• Proficiently managed up to 40+ ongoing experiments at any given time between 15+ various engineering and manufacturing teams• Efficiently eliminated backlog of experiment requests in R&D laboratories, bringing the number of open requests from 34 to 7 in >8 months • Spearheaded method development initiatives in multiple lab groups - including microscopy, compression and tensile testing, corrosion analysis, thermogravimetric (TGA) and differential scanning calorimetry (DSC) evaluation, thermal conductivity and SEM-EDS - increasing overall laboratory capability• Seamlessly managed the calibration of over 400 instruments over the entirety of the Test and Lab departmentsTest Specialist (Jan 2016 - Feb 2023) • Responsible for the safe and efficient building, testing, and troubleshooting of the hydrogen fuel cell• Orchestrated and led a complete overhauling of the OCL procedures throughout the entire test process and across different products – establishing common standards, enhancing safety, and reducing test cycle time by ~18%• Created a standardized training system across all test centers in the facility, focusing on a reduction of scrap, a reduction of workplace injury, and increased efficiency from more thorough craftsmanship and cross-training• Combined efforts with the Safety Committee and EH&S, to replace over a dozen components across the PPLT build process - both decreasing safety mishaps by 5% and improving product efficiency• Pioneered a tool accountability system based on 6S standards saving over $10,000 a year and eliminating lost time due to missing tools. Show less