Abubaker Shabbir

Experience

• 

  Ramada Hotel

  Mar 2013 - Jun 2014

  Front Desk Agent/ Reservation Agent

  Work in exchange/Reservation Department & Front Desk Agent.

• 

  Etimad Private Limited

  Jun 2014 - Dec 2014

  Data Entry Officer
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  City Hotel Duqm, Sultanate Of Oman

  Dec 2014 - Jul 2016

  Front Desk Agent / Accountant

  Work as a Receptionist/Reservation Agent/Night Auditor/Accountant

• 

  WAVES INTERNATIONAL HOTEL,MUSCAT,SULTANATE OF OMAN

  Sept 2016 - Jan 2018

  Night Auditor/Receptionist
• 

  THE TORCH DOHA

  Jan 2018 - Oct 2022

  • Working with Torch Hospitality and handling 3 properties as an acting Duty Manager and Night Manager position.• Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation.• Addresses questions or problems pertaining to customer rooms accommodationsand rates.• To ensure that the AFOM, FOM and the Duty Manager are updated and informedabout all feedbacks received from guests at the reception.• Ensures staff meets and exceeds guest expectations by training and in Show less • Checks the arrival list and VIP list and informs appropriate individuals on returningguests, VIP’s and special guests.• Is proficient in all Front Office procedures to be a resource when needed.• To carry out handover between the shifts ensuring that all reception staff on dutyare involved and that all pertinent information is passed accurately to the followingshifts.• To co-ordinate room changes and advises Housekeeping/ Concierge/ Roomservice/Operators department accordingly.• To check details of completed registration cards of arrival guests – ensuring allinformation is complete and has been entered correctly into the PMS and that anaccepted payment method has been secured.• Each evening to check the Departure list for the following day ensuring that thedeparture date information is correct and that all accounting instructions and special departure requests are in order. Show less

  • Senior Front Office Supervisor

    Apr 2021 - Oct 2022

  • Front Office Supervisor

    Oct 2019 - Apr 2021

  • Guest Service Agent

    Jan 2018 - Oct 2019
• 

  Al Aziziyah Boutique Hotel By The Torch

  Oct 2022 - now

  Night Manager

  •Managing and monitoring activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.• Overseeing all hotel operations during the night shift to ensure guest satisfaction and safety.• Review all daily sales transactions of front office and record any variances.• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.• Maintain a professional and high quality service oriented environment at all times.• Ensure the accurate completion of the daily night audit in a timely fashion.• Oversee preparation of daily summary reports.• Showing Initiative, Problem Solving, Staff Training, Team Leading.• Ensure security and safety of the hotel at all the time. Show less