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Hamid ELYACHIOUI

Hamid ELYACHIOUI

Airline Customer Service and Sales Agent

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  • Timeline

  • About me

    Terminal Duty Manager at Hamad International Airport

  • Education

    • ESIAG - Ecole Supérieure d'Informatique Appliquée à la Gestion

      2007 - 2010
      MASTER 1 from Higher School of Management and IT International Business

      Activities and Societies: Management science, Business administration International transport and logistics.

  • Experience

    • Royal Air Maroc

      Dec 2010 - Mar 2012
      Airline Customer Service and Sales Agent

      Ticketing and sales, special handling, support to travel agencies, schedule change and passenger protection.

    • EDreams ODIGEO

      Mar 2012 - Feb 2013
      Airline GDS Support Coordinator -France

      GDS queues management, GDS technical support for : Amadeus, Sabre and Galileo, schedule change and rerouting.

    • Hamad International Airport

      Feb 2013 - now

      Airport Terminal Operations Airport Landside Operations

      • Terminal Duty Manager

        Dec 2019 - now

      • Landside Duty and Inspection Officer

        Nov 2015 - Dec 2019

      • Customer Service Supervisor-Terminal Operations

        Feb 2013 - Nov 2015

  • Licenses & Certifications

    • Airport operations

      ACI Airport Council International
      Oct 2013

    • Advanced project management certificate

      Hamad International Airport
      Sept 2023

    • Accident and incident Investigation

      ACI World - Airports Council International
      May 2024