Melia Agustina

Experience

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  Astra Credit Companies (ACC)

  Aug 2022 - Oct 2022

  Desk Telephony Agent (DELTA)

  • Serve as the first contact with customers who need technical assistance via the phone and provide quick resolution & excellent customer service• Answering, screening, and forwarding calls in a professional & courteous manner• Handling general phone inquiries about customer installment payment due date in Astra Credit Companies.

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  RevoU

  Mar 2023 - Apr 2023

  Academy Student Fundamental Software Engineer

  Course RevoU Software EngineerThe course is held from 13 to 24 March 2023WEEK 1 Harfi Novian, Naufaldi Rafif S and Ramadhan RahmatDAY 1 : Overview Software Engineering - Software Developer Lifecycle - Version Control System & Repository - Developer ToolsDAY 2 : Overview HTML - Element On HTML Structure - Structure Simple Website UI - Introduction CSS & LayoutingDAY 3 : Overview CSS - Inline, Internal, and External CSS - CSS Attribute - CSS Border - Slicing Calculator & Form with CSSDAY 4 : Recap Session - JS Introduction - Client vs Server - Example JS CodeDAY 5 : Workshop and configuration of mini project - Live Q&A with Teaching AssistantWEEK 2Abimanyu D. Proernomo, Naufaldi Rafif Satriya, and NelwanDAY 1 : How to create Function - Event Handler - Variable, Operational, Conditional, Statement, Looping.DAY 2 : Overview - Responsive CSS - Banner Auto slide - Pull Request & Merge On Git - DeploymentDAY 3 : Recap of Previous Lectures Session - Deploy Web On Server - Live Q&A with Teaching AssistantDAY 4 : Career Opportunity in Software Engineering - Complete Web Development & Publish - Mini Project Review - Live Q&A with Teaching AssistantWEEK 2 DAY 5 : Get to know more about RevoU Full Stack - Admission Tips to fast-track your career with RevoU Full Stack - Live QnA with Admission Counselor Show less

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  Sagara Technology

  Jul 2023 - Sept 2023

  Frontend Engineer (Special Trainee)
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  PT. Debito Korporindo Utama

  Oct 2023 - Jan 2024

  Desk Collection
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  Cakap

  Feb 2024 - now

  Student Success

  Answering customer questions about Prakerja products and services. Listening to customer complaints in order to identify the cause of the problem. Providing appropriate responses to customer problems and trying to resolve them quickly and accurately.