Myke Kell

Experience

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  Ingram Micro

  Jan 1997 - Jan 2001

  Product Manager
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  Arbitech

  Jan 2005 - Jan 2006

  Logistics Coordinator
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  SmarthomePRO

  Feb 2007 - Dec 2009

  South-Eastern USA & International Territory Manager
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  Kareo

  Jan 2010 - Apr 2018

  My day-to-day responsibilities pertain to service on all support issues for complex Billing companies and large medical practices. I handle all customer service needs, escalations and expedition scenarios with my internal departments and follow through on each issue until satisfactory completion; "the buck stops HERE!". At times, For new clients in distress I assist with set up and training of their account features and functionality. I proactively monitor and communicate industry changes (payer or clearinghouse) to my clients to help ease these frequent changes. I perform validation research, draft proposals and facilitate special pricing when applicable. I also provide consistent excellent customer service to all my accounts and act as a liaison between my internal Support, Engineering and Accounting departments to ensure the client's needs are appropriately represented. Additionally, I proactively promote strong client relationships to encourage and secure repeat business and client referral opportunities.Kareo is the only cloud-based medical office software and services platform purpose-built for small practices. We believe that, with the right tools and support, small practices can do big things. At Kareo, we offer an integrated solution of products and services designed to help physicians get paid faster, run their business smarter, and provide better care. Our practice management software, billing services and award-winning fully certified EHR help more than 25,000 medical providers more efficiently manage the business and clinical sides of their practice. By helping doctors reduce the administrative burdens of running a practice, they can shift their focus to delivering outstanding patient care. That’s our mission. Show less As an Account Management Support Specialist, I assist clients with both critical and non-critical issues that affect their daily workflow efficiency and am always seeking knowledge in order to better assist both our clients and internal departments. I serve as a resource by providing coordination and support to assist with the research, analysis of data/ reports and troubleshoot any implimentation set up hiccups or sudden onset of functionality difficutlies. I document all reported problems and resolutions in a manner that programmers, QA analysts, and other customer support specialists can reference and learn from. I work independently to complete complex assignments and use critical thinking to educate the clients, identify, resolve and/ or initiate resolution of the issue for external clients and internal processes. I also monitor and follow-up on issues and work through all client issues in a timely and efficient manner. As well as develop customer relationships using a high level of relationship management skills that clearly define the client needs, sustain solid relationships and optimise customer satisfaction and success. Show less

  • Account Manager

    May 2013 - Apr 2018

  • Account Management Support Specialist

    Jan 2010 - May 2013
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  Worksource Rogue Valley

  Jul 2019 - Mar 2021

  Talent Development Specialist
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  Equus Workforce Solutions

  Jul 2019 - Mar 2021

  Career Coach

  Empathic Career Coach specializing in assisting TANF participants to skill-up, increase education levels and find meaningful employment leading to a solid career path. This is accomplished through an array of support service resource programs and partnership tools including like DHS, RCC, Healthcare Cohort, Construction Pre-apprenticeship, childcare, housing, etc. with a focus on long term self-sufficiency routine.

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  HUMAN SERVICES, OREGON DEPARTMENT OF

  Apr 2021 - now

  Family Coach

  I'm an enthusiastic yet empathic Family Coach with a human-centric, strength-based approach to assisting families grow toward self-sufficiency through a multitude of supportive services, creative solutions and partner collaboration. I engage my families in many different ways these including individual and family assessment identifying barriers and achievable goals via strengths acknowledgement for attainable long-term success.• Trained in office during the COVID pandemic shut down.• Helped maintain the entire ODHS 1505 Branch with a skeleton crew of 6 employees. Show less

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  Oregon Department of Human Services

  Apr 2022 - now

  Family Coach, Rogue Community Hub Almeda Fire Survivor shelter program

  Since April 2022 on the specialized Rogue Community Hub Alameda Fire Survivor shelter project assisting hundreds of fire impacted Oregonians, I have been assessing individual needs while working to break down barriers to reveal the underlying angst and inspiring attainable action plans for our trauma affected neighbors. Involving relationship building and support navigation with *multiple local and federal agencies and resources. Frequently providing transportation to the agency offices, doctor appointments and hospitals. Embracing the feeding of our hungry through interagency weekly and seasonal programs as well as many one-off emergency food box deliveries. In the field full time, I’ve been the point person for one shelter location and made myself available to those in need at an alternate shelter not assigned to the Family Coach team on the project. This specialized project has evolved into a new introspective study of what the ODHS Family Coach role can look like when we focus on our entire community, not just TANF families. I also implemented a side project, for all four shelter locations, called “Sock Knock”. Designed to open physical doors creating intrigue and establishing initial rapport by handing out Bombas socks to open communication.* Local and federal agencies and resources: APD, ADRC, VA, SSA, DMV, U.S. Census, HAJC, ACCESS, St Vincent de Paul's, United Way, EQUUS, OED, Rogue Community Health, Rogue Retreat, Fortify Properties, Reveille Foundation, Fire Zone Captains, Options, Jackson Care Connect, ColumbiaCare Connect, AllCare, La Clinica, Jackson County Mental Health, Unete, Street Dogs, No Pet Left Behind, Pets of the Homeless, C.A.T.S, etc.• 5,693 Outreach contacts; 5,390 at my primary location and 303 at the unofficial location.• 1,800 Bombas socks distributed; 1,200 to my primary location and 600 to the ad hoc shelter.• 396 partner agency and local resource referrals submitted for barrier removal. Show less