Vikas Verma

Experience

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  Wipro Infotech Ltd

  Jan 2000 - Sept 2006

  Server Administrator | Customer Support Services

  System / Server Management :- To provide server level support on system OS, different Application, resolution of operation problem, installation and updating , hardware break fix.Network Management :- To handle all LAN & WAN related issues. To undertake network performance analysis, suggest and fine tuning of networkVendor Management :- The Hardware and software has been procured from more than one supplier. Vendor management involves liasioning and follow-up with various suppliers for warranty issues and contractual obligations, for Quotation etc.User Management Services-Mail Management Services:-To ensure proper call logging, Identification of severity of calls, virus Management, backups and user trainingsSoftware Management Services :-To ensure every desktop/server latest version, patch or fixer installed for OS, Applications and antivirus. Show less

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  Spice Digital

  Sept 2006 - Sept 2007

  Senior Network Support Engineer | System & Network Administrator

  is a company of M-Corp Global Group with interests in the field of Telecom Solutions, Office Automation and Information Technology and Value Added Services. Asia 's leading value-added mobile services and solutions provider on platforms like SMS / IVRS / WAP / GPRS / USSD etc. It provides services to various telecom companies like AIRTEL, Spice, Vodaphone, Reliance & Idea ) • Maintaining LAN and WAN of Spice Digital Technology across all locations• Maintaining 250+ Servers & 300+ PCs.• Handling all problems related to hardware & software.• Servers (Win2003, Win2000, Linux, WinNT, Exchange Server 2007 With AD)• Handling Networking devices( Switches, Firewall & Bandwidth Manager)• Handling Antivirus Server( Trend Micro server protect 5.4 & Trend Micro office scan 7.3)• Co-ordination with Different Vendors(HP, IBM, WIPRO) for hardware problems & implementation of new products.• Implementations & maintenance of new servers at different sites. • Maintaining mail Services, domain level service as well as security of network.• Telephonic support to 150+ engineers at different sits( Airtel, Reliance, Hutch, MTNL, BSNL & Idea)• Remote management & patch deployment of servers. Show less

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  IBM

  Sept 2007 - Mar 2009

  IT Infrastructure Lead | Server & Network Administrator

  Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division )*• Leading all IT projects at Lenovo India• Maintaining Local Area and Wide Area Network for all locations in India• Maintaining IBM Servers & SAN Boxes (DS-3200, EXP-3000).• Maintaining Networking devices (CISCO Catalyst 3750G, 3750 & 3560 Switches, CISCO 2800 Series Routers, CISCO ASA 5510 Firewall)• Handling problems related to Hardware, Network, Operating System & Software.• Managing various Servers (Win2003 with Active Directory, DNS, DHCP, WSUS, Symantec Antivirus Server, FTP Server )• Managing Symantec Antivirus Server• Managing Data Centre with more than 50 Racks, 100+ network devices (switches, routers, modems, firewall etc.) & 80+ Severs.• Managing 2 Internet Bandwidths & 2 Point to Point Lease Line Links.• Managing VOIP & Video Conferencing Setup. • Managing Avaya IP Phones & IP Cameras.• Vendor Management Show less

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  Landis+Gyr

  Jun 2009 - now

  Responsible for management and improvements in the Information Technology arena for Global Development Center (Noida) and Manufacturing locations with 1000+ users based at Noida, Kolkata, Joka and Bengaluru.Utilized ITIL-4 model, best of the PRINCE-2 & ISO 27001 practices for BAU IT service deliverables at LnG - Global Development Center Responsible for global operations in coordination with Asia-Pacific team based at Sydney and Global team based at Zug (Switzerland).Responsible for IT Service Delivery, Infrastructure Design and Development of IT tools/applications for leveraging technology for business automations, process improvements and SOX Controls.Responsible for Design and Implementation of Security Control Measures at Asia-Pacific level for Landis+Gyr establishments within Asia-Pacific.Responsible for Managing India IT Service Desk and providing monthly SLA adherence reports to the management.Established a strong team of IT professional across the offices and manufacturing locations. Involved in building new approaches for Technology Vendor Management with Cost optimization initiatives and controls.Streamlined the IT support and issue management using web-based user-friendly solutions. Improved the effectiveness of IT team, reduced downtime levels to less than 1%.Implemented IT projects as per yearly roadmaps capped within planned IT Budget. Ensured IT Security & Compliance based on ISO 270001 standards.Ensured SLA's adherence with business & maintaining 98%+ compliance. Maintained Quarterly MS Licensing True-ups Show less Act as a SPOC for MM and PP Module during ERP migration program from Oracle EBS R12 to SAP ECC 6 with targeted go-live in 6 months.Reduced business risks by migrating Oracle 11i ERP to Oracle EBS R12.2.4. Act SPOC for Inventory Management and Production Planning modules.Managed successful journey of information security achieving ISO 27001:2013 compliance enhancing organizational capability to qualify and compete in IT solutions.Rolled out office365 cloud services for collaboration and office applications, setup regional service desk supporting multi-shift, multi-location IT operations. Show less Monitoring & Managing Internet bandwidths & MPLS links.Managing VOIP & Video Conferencing Setup. Responsible for Managing IT Helpdesk.Responsible for inventory, insuring software & hardware compliance and deploying packages using SCCM 2012Daily, Weekly and Monthly administration task.Applying patches and updates according to standards.Manage and monitor domain controllers, member servers and applications servers.Manage user and mailbox creation and deletion and maintain records of security permission. Setup applications as per the business requirements.Making Backups using tape library & tape autoloaderCheck server Health (Services and disk space) check event logs.Procurement of hardware and consumables. Vendor Management.Understanding user and customer requirement and providing solutions for the same.Identifying training needs, coordinate and deliver trainings.Responsible for handling many other in-house IT projects.Installing & Managing workstations, servers, Server Administration, network services and peripherals inclusive of maintaining the Network Infrastructure. Show less

  • Sr. Regional Manager Asia Pacific L1 Support | Global IT Client Services

    Apr 2023 - now

  • Shared Services Manager | Global IT Client Services

    Apr 2021 - Jul 2023

  • Information Technology-Service Delivery Manager | IT Client Services APAC

    Feb 2018 - Mar 2021

  • Manager IT | ERP & Business Applications

    Apr 2013 - Jan 2018

  • Asst. Manager IT | Infrastructure & Client Services

    Jun 2009 - Mar 2013