Shanaz Shariffdeen

Shanaz Shariffdeen

Flight Operations Assistant

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location of Shanaz ShariffdeenDoha, Qatar

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  • Timeline

  • About me

    Aviation Expert with 29 Years Experience | MBA in Business Management | FAA Commercial Pilot | ICAO Flight Dispatcher I IATA Diploma Holder | Line Trainer & Facilitator | Sports Enthusiast

  • Education

    • Professional Training programs completed

      -
      Airline Flight & Ground Operations

      Activities and Societies: Qatar Airways, Doha-Qatar TOPS AIMS IFlight Ops Team building Stratus Leadership Leap1 OJT certification Alto Leadership -SriLankan Airlines - KW ETOPS Flight Dispatcher World Tracer Management DGR PAX/CGO W&B for A330 – With Hons Service Excellence Customer Relationship/Team Building. Skywards & FlySmiLes Awareness MARS Res

    • Asian Aviation Center

      -
      Aeronautical Engineering ENGINEERING

      Activities and Societies: Asian Aviation Center, Ratmalana

    • Federal Aviation Administration

      2009 - 2029
      Pilot Aviation Pass
    • IDM Nations Campus Sri Lanka

      1993 - 1993
      Diploma in Computer Studies Computer Programming Honors
    • IATA Training

      2005 - 2008
      Diploma in Aviation Studies Station Management, Airport Operations, customer services & Call Center training Distiction
    • Maris Stella College Negombo

      1988 - 1992
      Mathermatics

      1990 – 1992 General Certificate of Education (Advanced Level) Department of Examinations Sri Lanka - Mathematics (2 Passes)1981 – 1989 General Certificate of Education (Ordinary Level) Department of Examinations Sri Lanka (Passed)Took part in Athletics U-12 & U-15 Athletics Champions also U-17 & U-19 Sprinting events, Played Cricket for U-11,13,15,17 & U-19 (First XI) and badminton. Played for U-19 First XI from the age of 16.Won School Colours for First XI for the year… Show more 1990 – 1992 General Certificate of Education (Advanced Level) Department of Examinations Sri Lanka - Mathematics (2 Passes)1981 – 1989 General Certificate of Education (Ordinary Level) Department of Examinations Sri Lanka (Passed)Took part in Athletics U-12 & U-15 Athletics Champions also U-17 & U-19 Sprinting events, Played Cricket for U-11,13,15,17 & U-19 (First XI) and badminton. Played for U-19 First XI from the age of 16.Won School Colours for First XI for the year 1992 (As an All Rounder)Participated for Mercantile Cricket tournaments at Air Lanka LTD and Sara Trophy for Negombo Cricket Club.Participated for Mercantile badminton tournaments at Air Lanka LTD.Passion for training, Love Music, Dee jayingKeeping fit and healthy Show less

    • IATA Training

      2018 - 2018
      Network Fleet & Schedule Planning Pass

      Understanding of how company revenues and profitability depend on the network and fleet plan. - Learning key market and route forecasting. -Creating a schedule that effectively utilizes aircraft resources. -Improving aircraft and fleet utilization. -Implementing successful scheduling strategies. -Reviewing passenger traffic demand, flight schedule data and optimization tools.

    • University of Wales Trinity Saint David

      2019 - 2021
      Master of Business Administration - MBA Business Administration and Management, General
  • Experience

    • AIRLANKA LTD

      Dec 1994 - Jul 1996
      Flight Operations Assistant
    • Abu Dhabi Airports

      Aug 1996 - Aug 1999
      Flight Operations/Load Control
    • SriLankan Airlines Official

      Sept 1999 - Jan 2004
      Flight Operations /Airport Services Assistant
    • SriLankan Airlines Official

      Jul 2004 - Dec 2010

      -Managed the station in all aspects of station functions, Passenger Service, Ground Operations, flight Operations, Cargo operations, Baggage Services and managed Passenger/Baggage mishandling.-Successfully completed a Station Audit-Managed staff rosters-Attended AOC meetings as a member Airline in Kuwait and outstations during AGM's-Had a good rapport with outside Airport Authorities, Airlines and outside Agents

      • Airport Services Officer (Station in Charge)

        Jul 2009 - Dec 2010
      • Senior Airport Services Assistant

        Jul 2004 - Jul 2009
    • Qatar Airways

      Jan 2011 - now
      • Network and Pre-Operations Controller

        Apr 2019 - now
      • IOC Pre-Operations Controller

        Feb 2017 - now
      • Regional Network Controller

        Apr 2016 - Jan 2017
      • Senior Operations Officer

        Apr 2015 - Apr 2016
      • Operations Scheduling Officer

        Jan 2011 - Apr 2015
  • Licenses & Certifications

    • Project Management

      Harvard Business Publishing
      Feb 2024
      View certificate certificate
    • ICAO 201 FLIGHT OPERATION LIC

      The International Civil Aviation Organization
      Jul 1995
    • Career Management

      Harvard Business Publishing
      Feb 2024
      View certificate certificate
    • QR Certified OJTier & Certified World Class Learning Facilitator

      Qatar Airways
    • Leadership Foundations

      LinkedIn
      Sept 2023
      View certificate certificate
    • Project Management Foundations

      LinkedIn
      Aug 2021
      View certificate certificate
    • Verified International Academic Qualifications

      World Education Services
      Jul 2021
      View certificate certificate
    • IATA Diploma in Aviation Studies

      International Air Transport Association (IATA)
      Jul 2008
    • IELTS

      IDP Education Ltd
      Oct 2022
    • DGCA of Sri Lanka Commercial Pilot LIC

      Civil Aviation Authority of Sri Lanka
      Mar 2010
  • Honors & Awards

    • Awarded to Shanaz Shariffdeen
      Honour Qatar Airways Sep 2016 Being honored to be the First Certified OJTer (On the Job Trainer Certification) For Qatar Airways Group
    • Awarded to Shanaz Shariffdeen
      Awards SriLankan Airlines Oct 2010 1. Long Service Excellence Award (10 years)2. Commendations received from ASM's & Regional Managers for Service Excellence