Renee Burt

Experience

• 

  Farm Bureau Insurance of Tennessee

  Dec 1996 - Sept 2007

  Accounts Receivable Analyst
• 

  Farm Bureau Insurance of Tennessee

  Sept 2008 - now

  Service Desk Manager

  The Service Desk Manager’s role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. The Service Desk Manager is also responsible for planning, designing, and analyzing the organization’s service desk according to best practices, while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The Service Desk Manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. This manager will provide leadership and mentor employees while managing the day-to day operations. Show less