Jamal Haji

Experience

• 

  Aldi Ireland

  May 2011 - Jul 2015

  Store Assistant

  • Head of till operations and training• Daily cash handling and till management• Ensuring the store is presentable and merchandise is displayed correctly• Taking in deliveries and organising stock on a daily basis

• 

  Dublin South 93.9 FM

  Jan 2012 - Jan 2015

  Radio Broadcast Assistant

  • Assisted with maintaining and updating social media accounts daily• Researching guests and helped with organising interviews for the show• Assisted in the preparation of the studio for the weekly live show

• 

  KANECO Commercial Kitchen Specialists

  Feb 2017 - Aug 2017

  Customer Service Administrator

  • Provide administration assistance to a team of 12 Field Service Engineers as well as the co-ordination of daily tasks• Manage field service engineers and customers with multiple priorities as well as have the ability to effectively manage preventative maintenance• Maintain workflow for the field service team and play a pivotal part in organising a successful team throughout their tasks• Liaise with the Service Manager regularly.• Keep customers fully and regularly informed of changes to costs and expected completion times/dates• Ensure that all administration relevant to effective running of the department is dealt with promptly and correctly Show less

• 

  New Ireland Assurance

  Sept 2017 - Dec 2017

  Temp Customer Advisor

  • Delivering a consistent high level of service by telephone and email to internal and external customers• Develop an in-depth understanding/knowledge of the products serviced by New Ireland Assurance/Bank of Ireland Life• Develop a detailed knowledge of the business processes and business owners/teams to enable effective resolution of queries• Work as part of a team to deliver a quality customer service experience and to meet service level agreements• Contribute proactively and strongly to the retention of existing business• Ensure all customer complaints are dealt with in accordance with the Consumer Protection Code, Ombudsman policy, procedures and service levels• Participate in individual and team development activities/training to maximise both individual and team performance Show less

• 

  ElShaped Designs

  Jan 2018 - Jul 2018

  Marketing Assistant

  • Develop strategies and tactics to spread the word about the company and drive traffic to the Etsy store• Management of social media accounts such as Facebook and Instagram• Replying to all customer comments on social media in a timely manner in order to give them a great customer experience• Thinking of new design ideas for the store in order to generate more sales and reporting on what designs are most popular in order to appeal to the target market• Currently learning HTML, CSS and JavaScript in order to develop a website for the brand Show less

• 

  Intercom

  Aug 2018 - Apr 2020

  CSS
• 

  HubSpot

  Apr 2020 - May 2021

  CSS
• 

  Qualio

  Jul 2021 - now

  • Customer Onboarding Manager

    Aug 2023 - now

  • Customer Success Specialist

    Jul 2021 - Aug 2023