Panos Papa

Experience

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  Private Tutor

  Sept 2014 - Jan 2018

  Private Tutor

  - Teaching: modern Greek, ancient Greek, Latin, History

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  Queens Leriotis Hotel Group

  Jul 2015 - Jan 2019

  Back office and Supply Chain Manager

  -Led strategic initiatives to improve back office processes, boosting efficiency and data accuracyusing SAP and SAP SuccessFactors.-Successfully managed end-to-end supply chain operations, optimizing procurement processes,reducing costs by 12% and ensuring timely delivery of high-quality goods and services,which contributed to a 7% improvement in guest satisfaction scores.

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  Appen

  Jan 2020 - Jun 2020

  Linguist

  - AMR Greek Speech collection- Prompt analysis

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  Concentrix

  Jul 2020 - Aug 2021

  Customer Support Associate for Nike.com

  - Customer Support Associate for Nike Commerce- Salesforce expert (CRM)- Contact point for partnerships, sponsorships and authorized retailers- Floor support- Workshops Instructor- Top performer at the Customer Satisfaction Survey system

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  TransPerfect

  Sept 2021 - May 2022

  Project Manager

  - Manage the entire life-cycle of multiple localization projects and prepare/maintain documentation- Communication and coordination with Sales, Linguists, DTP, Media and Engineering- Monitor and control projects status- Negotiate deadlines and rates with vendors- Manage project finances, including budgeting- Perform quality checks at various stages of process to ensure quality and accuracy- CAT tools and maintenance of TM and Glossary- Analyze client feedback and drive appropriate actions-Sponsoring and training new hires-Demonstrated the ability to quickly acquire new skills and knowledge, staying current with industry trends and emerging technologies-Expertise in utilizing translation management systems and other software tools to streamline project workflows and increase efficiency-Proficient in fostering collaboration among diverse teams, including linguists, subject matter experts, and clients, to achieve project goals Show less

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  Scriptware

  Sept 2022 - now

  Project Manager

  -Manage complex projects and programs with large, cross-functional teams, ensuring successful outcomes, timely delivery, and high client satisfaction.-Manage and deliver localization projects for multiple products, ensuring high-quality translation, cultural adaptation, and functional testing for customers in various industries worldwide.-Develop and maintain project plans, budgets, and schedules, tracked progress, and report on key performance indicators (KPIs) and metrics (Agile and Waterfall).-Ensure compliance with localization best practices, standards, and industry regulations, and contribute to the development and implementation of localization processes and tools for client's specific needs in several content types, website, marketing, UI, user manuals.-Conduct linguistic and functional reviews, identify and resolve localization issues and bugs, and provide feedback and recommendations to improve product localization and user experience.-Develop and maintain localization style guides, glossaries, and terminology databases, to ensure consistency, accuracy, and quality across all localized products and content.-Continuously improve project and program management processes and tools, using industry best practices and standards, and leveraging emerging technologies and innovations to drive efficiency, effectiveness, and quality.-Stay abreast of emerging trends and technologies in project and program management, participating in industry events and continuously learning and applying new knowledge and skills.-Established and maintained strong, long-term client relationships through open communication and exceptional service delivery.-Led and mentored project teams, fostering a collaborative and high-performance work culture.-Strong written and verbal communication skills, critical for client negotiations and team coordination. Show less