Laura Deason

Experience

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  Nancy Garrett Realty

  Jun 1996 - Jul 2004

  Office Manager

  Typed contracts and listing cards for real estate agents. Organized office and file cabinets to increase office productivity. Managed rental properties and rental payments. Answered phones and took messages for real estate agents. Cleaned rental houses between renters.

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  Walmart

  Aug 2002 - Mar 2005

  Customer Service

  Worked in many departments while at Walmart including customer service, layaway, jewelry, cashier, stationary, lawn and garden, electronics, paint and hardware, sporting goods, and fabric. I worked with customers to process returns or check out purchases. Worked with management on projects for getting out new products.

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  Buffalo Run Casino

  Mar 2005 - Sept 2007

  Poker Dealer
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  InfoPlaceUSA

  Sept 2007 - Dec 2007

  Branch Manager

  Managed 3 employees. Did daily sales tracking reports. Created schedules and trained employees on customer service. Assisted customers with gift card purchases and provided information about events and open positions in the mall. Worked with Mall management to create an excellent customer experience.

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  Arvest Bank

  Oct 2007 - Nov 2010

  Senior Financial Services Representative

  Worked in customer service center for two years and in a branch for one year. In the customer service center I answered phones, emails, and secure messages from customers and associates who needed help with checking, savings, and loan accounts. I also worked at the electronic banking specialist in the customer service center proving support for other associates with questions about bill pay research for customers. In the branch I answered phones, emails and assisted customers in person. In both areas I opened new accounts for new and current customers while providing exceptional customer service and support. In the branch I was also a supervisor of three employees and excelling in my leadership role. Show less

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  Verizon Wireless

  Nov 2010 - Mar 2012

  Retail Sales Representative

  Provided wireless solutions to customers including phone, internet, texting, and wireless home phone options. Maintained sales goals while providing exceptional customer service. Worked as the small business champion and the grass roots campaign manager. I learned how to troubleshoot problems on phones and provide solutions to issues customers had with their wireless devices.

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  Hertz Local Edition

  Mar 2012 - Apr 2013

  Assistant Manager

  Manage two to eight employees daily.Manage time time and create schedules for employees.Balance cash box and make deposits daily.Organize files and office to maximize productivity. Work accounts receivable list and collect on past due rental revenue. Work with insurance adjusters and and claims departments to collect on accounts receivable due in from rentals. Rent cars and sell insurance to customers to ensure and excellent customer experience every time. Make sales calls to local body shops, businesses, and insurance companies to grow our business and ensure customer satisfaction with current customers. Show less

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  Arvest Bank

  Apr 2013 - now

  Provide support for Online Banking, Mobile Banking, Online Account Opening, and Online BillPay. Work with project teams, programmers, and vendors on design and testing of new software and resolution of issues.Create documentation of system requirements, architecture, and functionality.Assist in the creation of training materials as well as the training of end users.Maintain records of systems requests, problems/problem resolution, to review and analyze for overall system performance improvement.Provide data and reporting to business units to assist in decision making. Assist in the training and development of other Digital Service System analysts. Show less 1. Provide frontline technical support for all Arvest systems, networks, software, mobiledevices, and telecommunication systems while maintaining Arvest’s high standard ofcustomer service. This includes installation, modification, and troubleshooting of allArvest approved hardware, software, network, telecommunication systems anddevices.2. Efficiently assess and process service requests from Arvest end users. This mayinclude modification and installation to software, hardware, computers andtelecommunication systems.3. Diagnose, troubleshoot and resolve technical hardware and software issues in acompetent and professional manner. This must include a high level of effectivecommunication and customer service.4. Identify, classify, prioritize and log reported problems in approved tracking system aswell as track the short and long term progress of open incidents and/or recurringproblems.5. Escalate unresolved problems to appropriate personnel and/or team in a timelymanner.6. Assist and complete projects as assigned by management.7. Attend training as required.8. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AMLProgram, as applicable to your job duties. This includes but is not limited to; completecompliance training and adhere to internal procedures and controls; report anyknown violations of compliance policy, laws, or regulations and report any suspiciouscustomer and/or account activity. Show less

  • Application Support Analyst III

    Jun 2021 - now

  • Application Support Analyst II

    Jul 2015 - now

  • Digital Service Systems Analyst

    Aug 2014 - now

  • Help Desk Technician

    Apr 2013 - Aug 2014